New American Funding Reviews

A lack of communication is an understatement. I am a 30 yr. Successful professional realtor and i was lost. I received an email congratulating us that our refiI had funded on Tuesday October 20th. I am sstill waiting for confirmation that our refi recorded, its been 10 days. This has been the norm. It took over 70 days to do this simple refi. We almost walked away when docs were received. The CD had a higher interest rate and had to be revised...its been a mess.

First I was not going to write a review but being a first time homebuyer I reached out to a young lady by the name of Bryce about programs I heard about for first time homebuyers she promised she would help me out with this process and yes I did need to fix a few issues she told me needed too be fix and I did asap but i always had to email her just to figure out like what else I needed done she never reached out she never emailed just to say hey this is where we are in this process she just didn’t care to help me and I’m just trying to purchase a home I would not recommend her

I wish I had the same experience these other people had. We started our refinance in April. Long story short, after being strung along, lied to, and given false hope, come July we were told it was not going to work. 3 months of being told we are fine, everything is good, just moving slow, only to be told we can't refinance! We were even told not to pay our June mortgage because we were going to close, come to find out the person we were working with(Jay W.), was wrong once again, and we ended up having to pay WITH a late fee. Our loan was apparently suspended for 3 weeks and at no point were we told, we just kept getting lied to that we were moving forward and "waiting on underwriting". We had to resubmit documents multiple times because they kept getting "misplaced" or said they were never received, even though I had the email proof. The whole process was a joke and and probably one of the most frustrating things I've ever dealt with. This is our third home and I have NEVER dealt with such an incompetent group of people. I would not recommend this company to anyone.

Jon Williams displayed significant shortcomings in managing this account. Communication was reliant only on me, the title/closing agency, and Buyers. Despite having received requested documents multiple times via email, Jon repeatedly asked for them again both from me and the title/closing agency. The Buyers, Sellers, Title/Closing Agency, and I all believe that this account experienced numerous delays due to Jon's lack of competence. I felt that our account started making progress when Stephanie Minjares started assisting toward a closing. I am grateful to have had Stephanie's assistance and even more grateful this account finally closed!

Due diligence. ....better more prompt communication. Maybe ask if there is a mortgage on the property instead of just relying on a credit report.

I want to share my extremely disappointing experience with Jon Williams and New American Funding (NAF) in hopes it helps others avoid the same stress and frustration. I began my mortgage application process with a pre-approval on April 21, 2025, and the full file was received by NAF on May 2, 2025. For the next 51 days, I stayed responsive and submitted every document they requested—many of them more than once due to poor internal tracking. Despite my cooperation, the process was riddled with delays, miscommunication, and a complete lack of accountability. My assigned processor, Elisa, never returned a single phone call, voicemail, or email. Jon, while polite early on, failed to follow through on key steps, including initiating basic verification processes like a mortgage credit supplement until nearly seven weeks into the process. I was never informed that third-party vendors would be contacting me to request sensitive financial information, and I had to verify their legitimacy on my own. A rate lock was added without my consent, increasing my closing costs by over $3,600. I was issued three different closing disclosures, none of which led to a clear to close. Even after setting a firm deadline for resolution, NAF continued to stall and ultimately couldn’t deliver a clear to close in time for my extended purchase deadline. I formally withdrew my application on June 21 after it became clear the deal would once again be pushed back. This was one of the most stressful and poorly managed financial processes I’ve ever experienced. I would not recommend working with Jon Williams or New American Funding to anyone looking for a smooth or professional mortgage experience.

Extremely unprofessional, negative, and tacky. Couldn’t even speak to me personally through the phone to talk about steps I could have taken in order to get a loan approved. Steer clear of these people. I should have gone with the lender my realtor had recommended in the first place. Also practically impossible to get a hold of. ????

Communication from Fred was subpar. Calls were sent straight to voicemail and never returned; emails that were actually answered, had half answers and most of the time needed further probing. People you are working with do not understand the lingo of mortgage loans. You should communicate accordingly.