New American Funding Reviews

The conversation with both loan officers started well. But very early on the lack of response was evident. My realtor and wife called, emailed and text as did I with slow response. It would’ve have been so bad if that was end of story. The loan (which didn’t exist) a week before closing with all the effort, calls, time and money spent hadn’t been approved. The loan officer didn’t know their rules in a community property state that both husband & wife need to go on paperwork. E weren’t trying to do that. There’s never an excuse for not knowing your business when others time and money are involved. Dylan let us down, offered poor customer service and was too cowardly to call us whenever news wasn’t good. Our file and credit aren’t perfect. We can handle it if the answer is no, but not the incompetence in not knowing it’s a, “no” until five days before closing. Unacceptable!! Never again will we use this company. Thanks for wasting all of our time!

RUN AWAY RUN AWAY RUN AWAY. RESPONCE TIME IS TERRIBLE, YOU GET PASSED TO PERSON TO PERSON, WAS TOLD NUMEROUS TIMES I CAN'T HELP YOU, SOMEONE ELSE HAS TO. EVERYTHING WE WERE TOLD IN THE BEGINGING WAS INCORRECT. SHOULD HAVE RAN AWAY AT THE BEGINGING. WILL BE LOOKING TO REFINIANCE WITH A DIFFERENT COMPANY AS SOON POSSIBLE.

The worst experience. Such a disappointment. Too much confusion. EVERYDAY there was a new requirement, every week, there were request for things previously submitted. Too many people communicating and interacting with me, but not cross-referencing with one another. Everyday something new changed. Refinancing has NEVER been so disheartening in my 20+years of owning a home. I would NEVER recommend this company to anyone. EVER! This went on for months and months.

Better communication. Loan officer waited tell last minute to restructure the loan which pushed our closing date out multiple time, also waited until the last minute to collect information they needed for us to close Which made the process very very stressful and caused my husband to miss two weeks of work.

Communication

The process takes forever. Every response/reply from NAF takes at least 10 days. At the rate they are going you will retire before you get to the finish line. If you are refinancing with them make sure you don’t have any urgent plans. The whole process apparently takes months.

I was contacted by NAF looking to do a cash out refi. Agent Carolyn K. Was nice and seemed very confident that it can be after all paperwork etc was submitted. Next thing I know I was getting the runaround, told it would be 2-3 days then hearing nothing. I was calling and emailing 2-3 times a week. Then I got declined but Carolyn told me to wait until 1/15/25 and will get it done. That also had me emailing 2-3 times a week being put off time after time. I wasted money and time dealing with this company and agent. I urge everyone to look elsewhere

Jon was the worst, by far the most arrogant and inconsiderate person I've ever met. Simply does not communicate and when asked simple questions he replies with very rude statements in which I have record. Purchasing a home is already hard enough, so my advise to anyone wanting to purchase a home would be to use someone else who actually cares and wants to help with the biggest purchase of your life. The company for which he works is awesome and would highly recommend them. They should however consider reviewing their line up.