New American Funding Reviews

Very very disorganized. My loan consultant Kalee was amazing! She is the reason they are getting 3 stars. Underwriting going back on what they claim they “accepted” processors not know there job. I could put down names but I’ll keep it professional. Honestly the reason we stuck it out was because of Kalee. She was a rockstar through it all. They did get us closed after a whole day of fighting with them. Requesting paperwork they already have. THE DAY OF CLOSING AFTER WE WERE CONFIRMED TO CLOSE! So the time went from 10:30 to 2 then to 4 which is when we finally closed. Probably better off if you have anything on your credit to go with an actual bank. Also don’t call them (processor or underwriting) out if they are wrong because they will jack you around because you did your research and found out they were wrong.

Took months to close my loan. Terrible communication with the notary to close my loan.

They have decent rates and our loan officer Sam Sanandajifar was very helpful! But their team (Julie H.) is very slow and not very efficient in the process of figuring what loan docs they already have and very slow in getting the loan closed. We were told we could close 1st week of Sept, then the 2nd week, and finally closed the 3rd week, costing us more loan fees and late fees! Time is money and it kept getting delayed by their BS of one dept not knowing what docs were still needed, when they had them the whole time! And ours was such a simple refi, since we had just bought the house less than 2 yrs prior, so all docs were in order. Overall just a very frustrating experience!

Phat Chau was great and helpful. Also got back to me whenever I called/emailed. Processor was good but hampered by underwriting. Underwriting was ridiculous. My credit rating is very high as well as income/assets. But they did a few things I’ve never had before. I had to pay off a few debts which was OK but they included a $16 and $338 bill. Silly. They also wanted a green card. ?????? My family has been here for generations. They finally admitted that was a mistake. And a few others minor annoyances. Overall the loan got done but???? Hence 3 stars and not 4 or 5.

The first half of the experience was long and drawn out, while we are sitting there waiting around for all to close, all derails to a stop. Then another great employee, Jennifer stepped in and got things back on the track again. That is good news, but in the dead time the Feds changed the rate and we got stuck with high rates. Where was the person that needed to step in and make things right? Customer Service is becoming a thing of the past, just a no-care attitude, no accountability for people being tossed around like animals. It is all about the all mighty dollar, take it or leave it my friend. I was not brought up with this type of behavior, my parents taught me kindness, consideration, respect and good common sense. This world is teaching everyone to be a person about self and no consideration for others. What are your thoughts?

I was happy until I came home yesterday to find that the payoff checks sitting in my driveway, I had discussed 20 or more times that the title company will make the payoff direct to the lender due. I would not need to do anything else. This was misleading and upsetting and contradicted my conversations with the loan officer. 2nd it cost me additional 60 dollars to send the checks out overnight, if I did not overnight them I would accrue additional cost past the payoff date. NAF did not meet my expectations. and I felt mislead. Communication was great during the application process to gain my business which is expected. However when I want to have conversations about the processes and loan details I have an issue Its was hard to get a return call to discuss, I left messages and e-mails. When going through this transaction I expected prompt discussion to take place as needed. NAF did not meet my expectations. I still have not received a reply nor phone call requested about issues I have questions about the checks set to me instead of the lenders, additional cost accrued, was there a tax lien on my property! NAF did not meet my expectations. Johnathan is a nice person we got along fine, suggestion respond to every detail so you will have them covered. Direct customer communication to discuss any detail pleasant or un-pleasant. I closed on 12-29-2023 it is funny that small details come back to bite ya.

Phat Chau was great and helpful. Also got back to me whenever I called/emailed. Processor was good but hampered by underwriting. Underwriting was ridiculous. My credit rating is very high as well as income/assets. But they did a few things I’ve never had before. I had to pay off a few debts which was OK but they included a $16 and $338 bill. Silly. They also wanted a green card. ?????? My family has been here for generations. They finally admitted that was a mistake. And a few others minor annoyances. Overall the loan got done but???? Hence 3 stars and not 4 or 5.

got the job done