New American Funding Reviews

Home Equity loan took way to long to complete. bad communication. Just not great.

Scott Bernell was fantastic- extremely helpful and knowledgeable and returned calls and e-mails promptly. However, the document processor was terrible. I had to resend documents that he clearly lost (or forgot were sent). This caused a delay, my rate lock expired and I was charged hundreds of dollars extra for the loan. Very frustrating experience.

They are not readily accessible and offer incentives that they don’t deliver once the loan application process has been started and is too late to change lenders.

Excellent mortgage rate and top-notch support from our representative, but inefficiency and/or sloth on the part of one employee stretched out the process to four months!

The process took longer than I expected. There was a whole issue with a pay off my daughter did on her car. It was just one thing after another. I understand this is government money. But the fact that we kept going round and round about providing proof of how the car was paid off. Was a head ache it itself. I was way to invested in this already if I would know it was gonna be such a hassle I would of waited another month for my credit score to in crease and my daughter's car to show paid off. I litterly was to the point that I wanted to cancel everything.. I am still waiting for 3 payments to ne paid off after the closing.

They really want me to rate them. Lots of emails to get me to fill out a survey after. They did their jobs. Not a life changing experience.

Employee accountability could be better. We very nearly didn't get our mortgage because our 1st loan officer was giving false information and he got fired. The 2nd loan officer we got was much better with communication and honesty. It was extremely stressful but thankfully it worked out in the end

The loan officer I worked with was fantastic. The underwriter for my case however had no regard for my time, my privacy, or my needs. I was just another risk assessment in line and my life was put on hold for nearly a week trying to accommodate these people and get them the new documents they requested each day. It felt like I was working 9-5 right with them trying to get everything they needed in. It got to be so invasive of a process when it came to my personal life, job, and family relationships that I had to send in relationship disclosures and proof that my grandfather is my grandfather. It was just wild. My friends who have bought houses told me they didn’t have to go through so much and one had worse credit than I do and he was still able to obtain a loan with half the hassle, had I known where he got his loan through I would have went there instead of New American Funding. If you’re looking to close on a deal quickly, I wouldn’t recommend. The website claims they’ll close within 14 business days. I had to extend my already 1 month closing time by a week so that they could finish my loan process. No seller credit was provided. Just overall I’m relieved the process is over and my loan is funded but I wouldn’t recommend this company to anybody trying to obtain a FHA quickly.