New American Funding Reviews

I had a very disappointing experience working with Robert Maiale. Robert Maiale NMLS # 175566 LMB # 100054145 He pulled my credit without first verifying the numbers or confirming that the loan had a solid chance of being approved. This should have been reviewed and calculated before taking such a serious step. As a result, my credit score dropped by many points, and the loan was denied. I had asked multiple times to make sure nothing would negatively affect my credit, and yet this is exactly what happened. This experience felt careless, unprofessional, and misleading. I would not recommend working with Robert Maiale based on how this situation was handled.

Poor communication. Numerous delays.

If she is a senior representative, I understand why the bad reviews...just wish I would have searched up this company before committing to them

Jonathan was not helpful at all. He gave wrong information from the beginning. He would not return my calls. I even got the idea that it was a scam . If it hadn’t been for your loan officer, I would have cancelled the deal. He needs to return calls. He even told me from a text message he was sick. I’ve afraid I don’t believe that at all. He should have some backup if he was.

unprofessional, does not communicate, extremely extr

My Experience with New American Funding I bring over 25 years in the mortgage industry, including nearly a decade as an independent, self-generated banker and time spent ranking in the top 1% of two major call centers. I understand how to properly value and work leads — both purchased and self-sourced. With that background, I expected New American Funding to provide a professional environment built around solid lending practices. What I found instead was disappointing. Regardless of your tenure or track record, the company requires weekly sales training sessions, often conducted by individuals with significantly less experience. These sessions do little to sharpen true sales skills; instead, they encourage techniques designed to distract borrowers from fully examining the costs of their loan. The deeper issue is structural: New American Funding’s pricing model is uncompetitive to the point that nearly every loan exceeds Qualified Mortgage ATR standards. Rather than focusing on delivering value to well-qualified borrowers, the company maximizes profit margins on each transaction. This results in a business model that effectively targets subprime borrowers or those unlikely to scrutinize the total cost of financing. Sales meetings reinforce this culture. The primary advice isn’t about relationship-building or long-term client value — it’s about sidestepping transparency. The irony is striking: they train you to “become a better salesperson,” while in practice, they are simply teaching you how to obscure the true costs from customers. At the Las Vegas call center, leadership further erodes credibility. The operation is overseen by Josh, whose management style is casual at best — with three-hour Friday lunches that leave little confidence in accountability. The environment feels less like a serious financial institution and more like a boiler-room call center, where customer service is treated as an afterthought. Finally, employee treatment is another area of concern. The culture reflects a lack of respect for professionals, regardless of their proven experience. In my view, this makes New American Funding not only predatory toward its customers but dismissive and exploitative toward its employees as well.

This guy is the worst. Do not trust him. All he cares about is the money, not people.

My friend recommended I contact Larry to help me obtain a mortgage loan for my new home. After providing preliminary info Larry called me and said that I would not be approved for a loan in that amount with any lender due to my debt to income ratio and that I should “either get a huge raise or find a condo”. When I asked him if I should contact other lenders he said I could, but that they would all tell me the same thing, that he knows his numbers being in the business for 20 whatever years. Well LARRY, it’s been 2 months but I’m typing this review from my brand new home that I solely purchased for the exact price that I asked you for a loan for. Thanks for nothing, and I hope other single young female professionals with average student loan debt also don’t allow you to shoot down their dreams and discourage them from trying to buy the home they want.