New American Funding Reviews

This organization was not able to work with me in my pursuit of a home. After submitting everything they (Amy) requested, they still wasted my time and I lost 2 opportunities on 2 homes we were interested in. Luckily my Realtor (Minali) was able to connect me with a different mortgage lender (Dream Big Mortgage) and within an hour, they were able to get me approved and have been advising and assisting me on this journey. They will try to claim they assisted in the purchase but they did nothing. They took forever to answer calls, texts and emails when I tried reaching out.

Not Brentwood location but the home office location advised me they will not take my payment as I was 2 months behind per their records. I advised rep I have until the 16th to pay last month and I have until the 30th of this month to pay! He refused to take my checking account information! What the rep named JOE said “no I cannot take your payment”. Let me tell you something NAF!!! It is against the federal law to reject currency!!!!!!!! We as American citizens can pay cash on our loans. Your rule about not accepting payment is incorrect. You are going against federal law!!! What you are doing to homeowners is making them fail on making a payment just so you can throw us home owners in foreclosure!!! Again, it is against federal law to refuse currency!!!!!!!!!! When I call in again to make my payment and if I’m a advised they are not gonna take my payment, I will reach out to my lawyer, and I will have a letter be certified to the home office to let you know that you were going against federal law by rejecting currency!!!!

If I could give them zero stars I would. Existing customer was told I wouldn’t have to jump through a bunch of hoops to get refinanced. They lied. They are expensive and good luck getting customer service to help. Been two weeks into requesting to speak with a manager. Spoke to no less than five representatives who assured me they would be in touch. My closing is today and I am going to skip it and go to a different company. The experience has been that bad.

Wow Linda Ferrell and Andrea Carlisle under the direction of Sam Ellsworth are a scary force. If you have had to deal with Linda I am very sorry. She lies to your face and his a very senseless person. She will ask your wife who just had a kid to go back to work rather then do her job to approve your loan. Don't waist your time. We went with a local mortgage company and they got the process done in 23 days. After 3 months Linda was still telling us lies. This company does not work for you the customer.

You need to avoid this place, look at all the reviews. They are all from people with only 1 review on google. NAF forces clients to leave reviews, or has the assistants do it. These folk tried to disrupt my life. Glad to have gone with a local lender. Completely different experience. Please think twice before working with Linda and her crew. NAF has very high turn over

This was the worst closing I have ever experienced.

Mortgage company was unresponsive. Loan docs not send until EOB even after closing delay causing delay of funding.

I just got off the phone from terminating an almost-closed deal with New American Funding and I felt it necessary to warn anybody of my terrible experience with this lender – This is a bait and switch operation. My story: I was offering on a foreclosure/short-sale, which take notoriously long to process even the offer (90 days+). I started working with a loan officer named Frederick Walker (a genuinely nice guy) back in February who, upon initial application (running my credit, reviewing my bank statements, pay stubs, etc.) offered me a loan at an interest rate of somewhere around 4%, with no points, and an origination/processing fee of $1,620. Early in May (around the 6th or 8th), when our negotiations with the foreclosure lawyers, etc. was nearing agreement, I called Frederick back and received an updated offer of 3.125%. Today, I call him to lock everything in as we’ve come to agreement and he quotes me a rate of 3.875% with 0 points and the $1,620 fee. Right there, I’m already feeling slighted…how did the rate fluctuate that much in a matter of a week and a half? I complain to him about it, attempt to negotiate and ask him to waive the origination/processing fee. He says he has to ask his manager, calls me back 20 minutes later and informs me that his manager said that the best offer they could make was an interest rate of 4.125%, they won’t waive the $1,620 fee AND they need me to PAY AN EXTRA POINT to get to THAT rate. BAIT AND SWITCH. Luckily, I had an offer from Wells Fargo in my back pocket at 3.75%, no points and a processing fee of $1,225 with a $250 closing cost credit…Oh, and Fargo’s PMI provider is cheaper too. Screw off New American Funding, this is why all you internet mortgage companies have a bad reputation; companies like you.