New American Funding Reviews

I believe it was the processor, Ashley. The process was a lot longer than anticipated. I was working with another company as well and they had me approved and ready to go within 10 days. Amerisave beat them on the interest rate which is why I chose Amerisave. However, I would have preferred to go with The other company because the service was 5x better.

The process was a bit overwhelming but everything was explained to us in great detail. Guillermo was always professional even when I appeared to be very frustrated. It was a good positive learning experience.

Laura herself was very responsive and helpful through our buying process. The experience started out great but towards the end it seemed like there may have been too many people trying to cover things. There was a lot of confusion and communication dwindled.

Ally was very personable but seem to not 100% understand everything. Lisa on the other hand was very unpleasant to work with did not answer a lot of questions and would be MIA for several days at a time. The miscommunication between Ali and Lisa may be that Lisa was not communicating with Ali as well. Once again, Ali was very personable. I enjoyed working with her if she had had the information correct the hundred percent of the time.

Very frustrating experience. Michel did speak to me personally on a few occasions but after many unanswered phone calls. My lawyer,Craig Pearson was there with professional explanations and support.

I just felt like there's was a lack of communication. At first it was great, but as time went by it seemed to get a bit distant. Tony was very friendly and patient, just seemed to get busy, which I guess is a good thing. I feel like being the first time , there were options that we may have missed, everyone just seemed busy., also maybe a little more in office time, more personable to explain things we didn't understand or know how to do, with our ages. In the end we got our house and it's over until we decide to sell and move again in the future.

This waa very different to any other home purchase we have ever had. The majority of communication was through email. It felt very impersonal and have since found out that this is the way closings are done now. This is not on Seth fault and yet our expectations of personal communication were vastly different. If felt like the communication between Seth and Cory was lacking and we had to ask our realtor to clarify items that were unclear. For example, we were asked on two different occasions to provide our settlement statement on the current property we are still in. It seemed like this was becoming a requirement for a successful loan closure when it , in fact, was not even relevant. Our property is still not for sale yet and it was our realtor who made us aware that this was unrelated to the closing in question.

As a first-time homebuyer, I entered this process with a mix of excitement and uncertainty. While I appreciated the convenience of handling much of the process online, the closing phase became increasingly stressful due to unclear communication around financial requirements and account standards. I was sent documents to review and sign, often without a clear explanation of what I was agreeing to. I did my best to read through everything and make sense of it, but I often felt unsure and hoped that my best interests were being considered. Given the significance of this commitment, I believe a phone call to walk through the documents—particularly during the final stages—should be a standard part of the process. When I did request a call, Bjorn was available and very helpful. He took the time to walk me through what I needed to understand, which made a big difference. That kind of support shouldn’t be something a buyer has to ask for—it should be built into the experience. Ryan was very patient and professional throughout the process. He made an effort to help me understand the steps and reassured me when I felt overwhelmed. His calm demeanor helped ease my nerves. In summary, while I’m grateful to have reached the finish line, I believe the experience could be significantly improved with more proactive, personalized communication—especially during the closing process. For first-time buyers, that extra layer of support is not just helpful—it’s essential.