New American Funding Reviews

Andrea did a good job until we tried to get more clarity about the bridge loan and where the finance charge was coming from. We do not feel she made it clear. We did not understand until we were signing at closing. And then verified again with our realtor. We wish Andrea would have been more clear about the cost of the loan from the beginning or at least when we specifically asked about it. I put a 5 for recommended Andrea because I was NOT happy with the way american funding did the entire process. I would recommend her just not american funding. We were required to have an appraisal on our selling home which isn't normal. And we had all the proper paper work and they still chose to do an appraisal then forced us to pay for it and it was 2 times the price of the appraisal we were supposed to pay on the purchasing appraisal. I was not happy about everyone that had access to my account looking at every tiny purchase and then asking me questions in a condescending way when she could have just asked about it and explained the situation instead of making it a bigger deal than it needed to be. We also were not told how much we would need at closing until the person digging through my account to verify it told me they needed to make sure there was money in my account. I already logged into my bank accounts for everyone to have my business. She could have just asked me to verify the account again to make sure there was money for closing. Which also doesn't make any sense considering we had to bring a check to closing. Not happy with american funding or the way they did things at all. Some things were drawn out several days or weeks at a time and I would have like to have been notified earlier about them instead of finding out days or weeks later that they were holding us back. We were told the bridge loan could have closed in 10-14 days and we were beyond that so we were stressed the whole time..and I NEVER asked for the loan to be rushed. All I wanted was for the pre approval within a couple days so we could secure the purchase without contingencies. But we never got to sit down with a loan officer or a person and talk about what we need and what we are looking for. I liked Andrea. She was great for the most part. I would have liked for the loan process to have been a little more personal at the beginning so it was more clear that everything wasn't a rush.

This Company Liked to waste my time and have me spend my money on unnecessary inspections. I wished I picked a different Mortgage company from the start.

I think the direct communication could have been much better. We worked with Eric primarily and we have worked with him a few years ago when he was with another agency, and knew his communication was not the best, but he does get things taken care of, which we appreciate. I am not leaving a poor review, our experience was acceptable. I would refer friends and family with the disclaimer that communication could be better and patience is key.

The experience was ok

There seemed to be a disconnect between the mortgage lender and the title company and additional addendums and signatures/ initials were needed in the eleventh hour.

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Incorrect deadlines on website, making assumptions without consulting, etc

The lack of communication is ridiculous! Only contact anyone ever had with me is through email at the end of the day on Fridays if I was lucky