New American Funding Reviews

Absolute train wreck of an experience. Not sure if they were overloaded or just incompetent, but the communication from this team was disorganized and erratic, their project management skills were terrible and their level of professionalism was abysmal. My favorite part was when we were three days away from the close date in our contract, I had just been informed that we would "probably close" by the deadline (not something you want to hear!), and I got an OOO bounce-back from my main point of contact who had gone to Hawaii without giving me a heads up that he would be gone. Ultimately we were put at risk of losing our new house and the sizeable amount of earnest money we had put down; it was only by the good grace of the seller that we were saved. The NAF team did not seem overly concerned about the terrible risk they put us in, and I haven't heard from them since as a follow-up to apologize for the monumental miss on their part. Cannot recommend strongly enough that you never use this company's services.

Terrible communication and inaccurate information. Avoid new American funding at all cost!

One star since its not possible to put 0. They don't care about customer and have very poor knowledge of what they do, like first timers but with arrogance of the very experience professional would never have. Do not use them at all.

A horrible company that gives false promises and misleading information.

Run run run, use local lenders, terrible follow up and we didn’t close on time!

I was bombarded with requests for information from underwriting one piece at a time. Each time the package was sent back through, it came back requesting one or two pieces of information. The information was immediately provided, sent back again, comes back requesting more information. That would be be provided, would be provided and the same thing would happen again. This happened at least five times. Each time it would cost money to extend the closing. I had to give them an ultimatum of the absolute last day I would allow this to continue (two days). That was the only way to get it through, they attempted to extend, I refused. Lo and behold it was sent to the lawyer. Stay away from this company. They cannot work with the appraisers and underwriting to get complete lists of the information needed to get the job done without driving the client out of their minds. Never use them!!

I dealt with a loan officer named Chris Cooke and all he did was lie and acted like everything was set in stone. He even had me pay $525.00 for an appraisal. He told me to fix a few things on my credit report, that I am currently working on and told me to contact my creditors in which I did and also asked for my mortgage pay off. He then said he could not close on the loan so I demanded a refund for the appraisal and they did refund me by check. Then they had the guts to send me a denial letter saying I did not have the funds to close. They never asked me for any funds! Beware of this shady business.

Not good Worst experience ever I wouldn’t recommend this company to anyone.