New American Funding Reviews

We had a very disappointing experience with New American Funding working with Todd. He forgot to schedule our appraisal which forced our contract to be rewritten. And at the last minute, I had to be taken off of the loan because he didn't realize that one of my credit sources didn't meet the lender's criteria (he had all of our financial information for months before this).

Communication and follow up was very poor. The first 3 weeks into making this deal, she did not call us until we called her about the status of the loan processing. She has taken away the level of excitement of the home buying experience to none. She gave wrong figures on amount down payment and could not explain the figures that we got from the title company, at one point she told as we don't have enough money to buy the house. We felt she profiled us without asking first. She is very demeanin

Very little communication, wouldn't answer phone calls or emails, Lynn spoke more to my realtor than me. I feel she drop the ball on my file. I'm glad we got it finished but I paid a lot for the service provided and I don't believe I re eived the service that I should have been. I feel like I was lied to at first and had Lynn been upfront we could have closed on our mortgage a month earlier. Had good experience with Lisa Royal and Lisa Silkes. I just feel as someone who trusted my home purchase with Lynn there should have been more communication, anytime I got emails requesting info I responded. Lynn not being upfront and honest at first cost me more money because of the delays caused by the way my file was handled. I'm sure Lynn is a great person and I'm very thankful we got this mortgage accomplished however I felt like just a number and since my file was a little more challenging that I didn't get the personal attention I would have expected.

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This process started 1/2025. It funded 9/2./2025. The loan was supposed to close in April. My first loan officer completely ghosted me after telling me there is now way possible to do a cashout refinance . Irene stepped in and escalated the situation to get me connected to a new loan officer. John stepped in the same day and tried to play catch up on his end. We only spoke about 3 times. I did not get routine updates or explainations. After closing, I still don't even know what was funded or happened. I had to play middle man between my private lender and loan officer. The entire experience was just bad, from lack of communication and not knowing what issues were stopping the loan from being funded to providing pictures of cashed checks. Irene was very polite and helpful in the process. The process was chaotoc chaotic and unorganized. I was charged an additional fee for the time line extending passed the 120 appraisal mark. My lender was informed of closing days twice before I was aware, neither of which was kept .

More empathy, honesty, willingness to clarify confusion, and the practice of listening.

The whole experience took us almost 5 months. Along with having to extend our closing date by 2 months. She also berated me on many phone calls. She also provided false hope. Many of our phone calls were sidelining the topic of our loan and would talk about random topics. She was very unprofessional. She also kept telling me to give her a 10 rating.