New American Funding Reviews
Review by Sandra Hendelman for Joseph Haddad
Completed transaction on May 15, 2021
Mr. Haddad was very pleasant but unable to perform certain tasks due to his company's policies. Too often he was not able to help until after he conferred with someone else. Telephone calls were very often sent to an answering machine with responses being slow in returning. It seems to me that many processes could be allowed to the agents. Perhaps if NAF reviewed their processes it would make the whole experience more pleasant for the agent and the client.
Review by Bradley Rebeiro for New Hofhine
Completed transaction on May 15, 2021
Communication was the greatest issue. Last minute adjustments with virtually no explanation did not help. There was some difficulty with staff as well. When we were asked to provide certain documentation and produced it, the nature of the request would change and we would have to dig for more documents. This happened more than once. Nevertheless, NAF rates were great, and at the end of the day Robert got the job done, which I am grateful for.
Review by Theodore Bruney for Richmond Huynh
Completed transaction on May 10, 2021
N/A
Review by Dale McCartney for Nadder Khatemi
Completed transaction on May 9, 2021
Polite communication, just took a little longer than we thought and were promised more money back than what we expected and had to pay instead to close the loan. so pretty much did not skip any payments. Had to pay almost as much as a mortgage payment.
Review by Timothy McGourty for Michael Ponce
Completed transaction on May 7, 2021
Michael's service was acceptable, however, the whole underwriting experience was unacceptable. We received requests for additional documentation multiple times even after all loan documents had been signed. We were extremely frustrated with the level of disorganization.
Review by Heidi Wurzinger for Tony Piccione
Completed transaction on May 7, 2021
Improvement of responding to calls and emails is needed.
Review by Angelica Yankauskas for Candice Gladney
Completed transaction on May 6, 2021
While Candice was an excellent loan consultant at the beginning of the loan process, once I was passed on to the processor, I often did not hear from Candice. My processor would CC her in emails and we would not hear back. I had an arduous closing due to the title company that New American assigned me to, and I was upset that Candice did not ask me if I had already had a title company in mind before I was assigned.
Review by Veji Santoo for Michele Cardinal
Completed transaction on May 5, 2021
We would have liked to go through all of the paperwork in person rather than over the phone or online. Many times we were sent items to sign with no explanation of what it was or what exactly was needed. Understandably, there is a lot of information needed. Settlement went great. We do feel like we can go to Michele for advice whenever we need it.
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