New American Funding Reviews
Review by Michelle Thomas for Kelly Strange
Completed transaction on July 14, 2021
Kelly was great to work with. However, once the mortgage was sent to underwriting and processing, then the customer service was not great. The website implied I would be kept updated on the status of my loan processing, but I didn't receive updates unless I inquired to the processor. I was also told my loan would be a Wells Fargo loan and be serviced by New American, but it was sold to Wells Fargo for servicing before my first payment.
Review by Mary Wills for New VanDyke
Completed transaction on July 8, 2021
Unfortunately our closing was delayed a few times because paperwork was not collected in time. We had to take care of getting important paperwork ourselves because it was not well organized. We were not happy having to tie it all together ourselves
Review by Bipin Bopaliya for James McKibban
Completed transaction on July 7, 2021
Test
Review by Karina Bezada for Xavier Martinez
Completed transaction on July 6, 2021
More communication.
Review by Richard Larsen for New Johnson
Completed transaction on July 2, 2021
Use a different Title company. Horrible experience with the Backman Title! We've used them years ago but their service has gone downhill!
Review by Brandi Berg for New Nitzen
Completed transaction on June 29, 2021
Loyd did a good job with communicating with me. Unfortunately when I had questions, I would be referred to Cassandra, and she didn’t always get back to me timely or couldn’t answer my questions. The process took about 3 months which seems too long. Sometimes Loyd would tell me one thing and Cassandra another. Loyd was pleasant to work with on his own.
Review by Sara Scholl for New Garcia
Completed transaction on June 29, 2021
Arnold did not get on the file until closer to closing as my clients original loan officer left the company in the middle of our transaction. We were delayed 3 weeks on closing due to a condo review which was frustrating enough, but to be waiting 2 weeks for a response from an employee no longer employed with no one reaching out on their files was even more frustrating. By the time Arnold had received the file there was nothing he could do to help speed the process up.
Review by Branden Combs for kimberly Lim
Completed transaction on June 25, 2021
The loan officer I started out with was DylanFernandez. Kim was better although I feel communication could have been better.
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