New American Funding Reviews

I sure hope that letter of complaint was enough for you to understand or at least get the clue of how things can be improved. If it doesn’t, like it seems to me since I haven’t heard back from corporate. Then nothing I say here can make a difference or be made better.

I've voiced my concerns to New American. The experience started off great and went down hill from there. Felt like I was being taken advantage of during the mortgage process and had to fight every single step. Miscellaneous and incorrect fees continued to be added to the loan. The title company didn't receive the final closing disclosure until 45 minutes after we were supposed to close (on a loan that was already three weeks behind schedule). The whole process was a hot mess.

I rarely received a call or email back from Jessica after inquiring about status of loan approval. When I asked for assistance with proof of funds, she emailed a non-redacted copy of the borrower's bank statement with contact information and account numbers. I have never had a lender do this before. She told me that it was not her job. I am hoping that my client, the borrow did not experience as unprofessional behavior as I did. I cannot recommend Jessica to my clients.

Communication communication and communication. In addition to some team work; having all the team players involved AND AWARE of what is going on. I refuse to believe that the low struggle we experienced was not avoidable. In fact, I strongly believe that the process had the potential to be “smoth and “Memorable””.

He wasn't very responsive and at times a bit competitive when talking to myself or the clients. Wasn't impressed at all. The person previously was awesome but not this one.

Communication was poor. Closing numbers were not exactly what I was expecting and what was communicated. I signed because the numbers were acceptable but again not what I expected based on what was discussed. Dealing with this company gave me the impression that they work another job during the week and they catch up with this one on Friday evening after working hours.

This entire experience was terrible. When we first inquired with Sam, he was responsive and even told us when we started the process on Oct 6, that New American would be able to close our loan by Oct 31st. Sam would not call me back, I would keep calling or call the main number and have them transfer me. When I would finally speak to him he would say “Oh, we’re almost there...”. This happened for months until our loan finally closed Dec 17. I would not recommend Sam or New American to anyone

There was little to no communication throughout the whole process. When you ask a question it is always a vague answer of I can't answer that someone else can but that person says the same thing. Paperwork was sent to the wrong employer and didn't think anything of it for 17 days . If you aren't in the same business as them they treat you like you are dumb and don't know the process. If you can find better rates and want better service, go elsewhere. Nicest person was his assistant.