New American Funding Reviews
Review by Anthony Hatcher for New Jessop
Completed transaction on November 17, 2020
My escrow was heavily delayed and had to spend 5 nites in a hotel because needed documents were not communicated to my real estate agent on time. That delay cost over $1000.00 including my furniture storage. HAD TOM NOTIFIED US AT THE BEGINING OF THE MONTH THAT ADDITIONAL DOCUMENTS WERE NEEDED WE WOULD HAVE THE LOAN FUNDED AND ESCROW COMPLETED AND CLOSED. The end process was a disaster. Anthony Hatcher
Review by Kevin Juenger for Anonymous Anonymous
Completed transaction on November 3, 2020
Early on, the communication was good, but once I sent in all the required documents, communication was non existent. No one within New American Funding knew what the others were doing. The closing was a mess, the closing documents were incorrect, taxes & insurance were to be escrowed and were not. The funding was delayed and not wired when it was supposed to, we were not happy with the process.
Review by Terrill Hansen for Inez Garcia
Completed transaction on November 2, 2020
Little communication on the process. She would email rather than pick up the phone if something needed urgent attention. I had asked for information to be emailed to me so I could see the figures in print. She never sent that info.
Review by David Cummings for Anonymous Anonymous
Completed transaction on October 31, 2020
Initially, when we were choosing which loan company we would go with, Paula was very responsive and informative. However, after we chose New American Funding, she was no longer responsive to emails, texts, or calls. When I was able to get in contact with her, she was not able to give me much information regarding the questions I had and was not willing to put me into contact with someone who did. It was a frustrating experience.
Review by Nicholas Nilan for Anonymous Anonymous
Completed transaction on October 15, 2020
Sam was fine but he was very slow on responses due to the amount of accounts he is working and time required on the phones. He also made some critical errors in the process including confusing the terms of the loan, the loan originator, the need for an assessment, the closing costs and more. I felt like I did a lot of work to keep this refi on track and to completion.
Review by Roxanne Rossi for Anonymous Anonymous
Completed transaction on October 5, 2020
It would have made it better if my calls were EVER returned when they said they were going to be. There was poor communication and always an exucse about personal life getting in the way. There had been times where I heard from no one for over a week. My closing was a nightmare. I was told from the begining that my husband would have nothing to do with anything as he is not on any of the paperwork. Closing was cancelled twice due to neglegence. All in all I am grateful it is over.
Review by Alvinetta McDaniel for New Ruiz
Completed transaction on September 28, 2020
Jerry Ruiz was over extended. He would state one thing in emails and phone conversation, then would not recall what he stated. I felt very uncomfortable with the way the agent handled my personal information at times he would state that he didn't know where documents were emailed to him at the time they were needed. The documents that were sent were not carefully reviewed. The last email that he sent stated they needed to confirm I'm still alive, which is not acceptable to a cancer survivor.
Review by Tony Atwater for LaShonda Wilson
Completed transaction on September 20, 2020
This experience was unpleasant due to the lack of timely communication.
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