New American Funding Reviews
Review by Alvin Leung for John Klarin
Completed transaction on August 18, 2021
Context - I have completed refis before and this ended up being one of the more aggregating ones. Actual closing ended up being 30+ days after we passing initial underwriting (which pass smoothly) with no clear communication on reason for delays. Repeated and duplicate requests for documentation at this time. General lack of communication - a week would go by between request for update before I heard back. Disappointing and frustrating experience.
Review by Gabriel Maldonado Ruiz for Christian Funes
Completed transaction on August 18, 2021
Just be clear with the numbers .Don’t come with last minutes numbers trying to put pressure at the moment of the closing. Its twice that i have a bad experience with you guys I hope you guys take this seriously an have some respect for your customers .
Review by Richard Zirpolo for New Lightman
Completed transaction on August 18, 2021
Your team all the way through the process never looked at the information i sent them. They were to lazy and only focused in on one aspect of my financials that i kept telling them was no longer viable. once again not good and i would be happy to talk to one of your management team members to additional problems i hade to deal with.
Review by Stephanie Savage for Rachel Artinian
Completed transaction on August 18, 2021
Clients were told 2.75% rate and given 3.35% told no loan origination fee because he is a veteran and had a large loan origination fee. Poor communication. Would not recommend
Review by Adream Shamburger for Libby Martinez
Completed transaction on August 18, 2021
I would have liked to have been provided information proactively. Things were very confusing and frustrating during the entire process.
Review by Daniel Sweeney III for Anonymous Anonymous
Completed transaction on August 18, 2021
Overall lack of communication, failed to explain changes in terms or timelines, did not follow through on commitments with regard to responsiveness
Review by Onur Ozay for Stephen McKenzie
Completed transaction on August 18, 2021
I found that across the board, it was challenging to understand the grammar used in all emails I received from New American, I understand everyone is busy, but please review before sending. The main factor of my disappointment is that the whole process took six months to close. This is way over average refinance time. For example, in an email I was told I would be contacted within two weeks to continue our process, but after almost a month I had to follow up and remind them about our refinance.
Review by Sandy Sanders for Nathan Marquardt
Completed transaction on August 18, 2021
Closing on time would have been nice for the buyer and seller instead of 2 days later which almost did not happen and held up a separate transaction.Mistakes do happen in transactions as we are all only human, however when mistakes happen it's about the recovery from it and the file should take precedence in the situation to accommodate those effected in the transaction.There was a complete lack of urgency on lenders part as well as being extremely unprepared which was very frustrating .
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