New American Funding Reviews
Review by Alyssa Wade for Anonymous Anonymous
Completed transaction on August 19, 2021
Alvin didn't listen to explicit instructions for my clients. He ordered an appraisal when we told him in multiple modes to wait to order the appraisal. He then explained that we gave permission to order the appraisal when we scheduled the appraisal with the appraiser. We didn't schedule the appraisal, the listing agent did. When I brought it up with evidence in multiple emails, he told me he'd look into it and never got back to us.
Review by Shane Foley for Anonymous Anonymous
Completed transaction on August 19, 2021
It was a very bad experience for my clients. We are in Indiana so the time difference was horrible. Every time we would try and get a hold of someone from New American it would be 5-6 hours later or even the next day. The day of closing we were supposed to close at 11a eastern time and had no docs. So we called and called and called. All we ever heard was how busy New American is and that they would get to it. In the mean time my clients had no home to move into and there closing was delayed 4hr
Review by Erika Avila for New Liu
Completed transaction on August 19, 2021
Communication.
Review by Thomas D'Anna for Anonymous Anonymous
Completed transaction on August 19, 2021
Communication!!! Updates should have been sent weekly or when asked.
Review by Tammie Marsden for Anonymous Anonymous
Completed transaction on August 19, 2021
My husband and I only really talked to Tim once and if we needed anything we had to call him I have read his reviews and theres goid ones of ppl praising his support through thier buying process however for whatever reason I didn't feel it maybe those ppl had money to flash around or whatever the case was I feel we were always on the back burner. Buying a home is stressful enough and without any direction except when it benefited the ppl who were making the money. So no bueno! Glad it's over
Review by Kelly Johnson for Marcus Hinojosa
Completed transaction on August 18, 2021
Took to long
Review by Melissa Weishaupt for New Bourne
Completed transaction on August 18, 2021
Jim was always pleasant when we chatted, at the beginning of my process he was very assertive. Which I welcomed as a first time home buyer. The team around Jim was great, very communicative, emailed with questions, and followed up with any concerns. I'm very disappointed in the service I received from Jim, but mainly communication. I know he's highly recommended and I know his clients have been happy with him, but I just don't think I received the same service as those clients.
Review by Cameron Finch for New Bourne
Completed transaction on August 18, 2021
Initially Jim was very helpful and was able to get us pre-approved for a loan very quickly and on short notice. But after that it just went down from there. The team asked for documents multiple times, despite a timely response from us. We couldn't get definitative answers to some of our questions about total amount due at closing. And finally a mistake that cost us almost $6000 and didn't know about until the day of close. Horrible communication.
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