New American Funding Reviews
Review by Jason Watkins for Jeff Glick
Completed transaction on August 27, 2021
Jeff does not return calls in a timely manner. You have to continously stay on him to move the process along. It took five months for a no cash-out refinance. Ridiculous!! Jason
Review by Jessica Smith for Damon Szafranski
Completed transaction on August 24, 2021
Communication on my loan completely stopped for 2 weeks. I sent emails and left messages because my rate lock was expiring and no one would let me know what was going on. They allowed my rate to expire and waited 2 weeks after expiration on contact me. Then my points to buy down my rate doubled. I feel this was intentional due to the size of my loan. Just trying to make money. I will never do business this company again and will never refer them to anyone.
Review by Jesus Morales for Tania Murray
Completed transaction on August 19, 2021
Courtesy to reply to my concerns. I felt like a number rather than someone they would like to continue doing business with in the future.
Review by Jordyn Bone for Tom Shepherd
Completed transaction on August 19, 2021
Buying a house is a stressful endeavor to begin with, however my experience with New American Funding and Thomas made it nearly unbearable. I didn't close on the set date, which caused a lot of issues for my seller. I received an email 36 hours before my first closing date requesting information, then was told late the night before that some of the documents were incorrect. Communication was terrible throughout the process. I haven't been so frustrated and angry in a long time.
Review by David Fox for Anonymous Anonymous
Completed transaction on August 19, 2021
Ryan has very poor communication skills. He did not call back when he said he would. I got tired of his apologizing for his indifference. At the eleventh hour, he and his office were asking demands to produce documentation and there was no reason to wait till last minute. I requested a call back from the manager of the office Mr. Parker. Mr. Gray called me and promised he would contact me the next day. That never happened. I felt taken advantage of. Unprofessional and would not recommend.
Review by Seth Haney for Anonymous Anonymous
Completed transaction on August 19, 2021
I asked several times for a different loan servicer. It just often felt like Ray had too much on his plate to adequately handle additional work load.
Review by Leigh Andreasen for Anonymous Anonymous
Completed transaction on August 19, 2021
The file was mismanaged by the loan officer, exacerbated by poor communication, lack of response, and excessive time to complete necessary tasks. New American Funding is an excellent lender, this loan officer was not representative of the expected level of service.
Review by Eric Pedigo for Anonymous Anonymous
Completed transaction on August 19, 2021
We were told we could move the closing up to a date given to us by the lender. When that date came we found out no one else at their company knew about the new date, and that we couldn't keep it. We were then given multiple dates we'd be able to close that came and went. We finally closed 1 day before the original date, which would have been fine had we known from the start. A severe lack of communication within the company, and between them and their clients made this an unpleasant experience.
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