New American Funding Reviews

I am happy with my loan and the rate. I am not happy with Noah Patterson and team. Our closing was delayed and the only reason I knew about it was because I called the title company. No one from the team reached out until I reached out to them. Also during initial conversations with Noah we were told we would have "the Noah Patterson experience" - lets just say that experience was not good. Noah Patterson comes off pompous and pretentious for that reason I would not use them again.

We nearly lost out on the house we were buying because there was nearly complete silence from Sheel towards the end of our loan process. We kept asking, for well over a week, if he needed anything more from us or anyone else in the process who we could push. We were told every time that we were fine, and he didn't need anything. Both DKMortgage's site and our title company said we would have the Final Closing Documents at least 3 days before our closing date. We did not receive them until we had already missed our original appointment for the closing. Our original appointment to close at the title company was at 9am on Friday, July 23rd. We FINALLY got the documents, that should have been in our hands 3 days earlier, at 11:30am on Friday, July 23rd. We were fortunate that the sellers were patient. Even with a slow system, even with some blunders in terms of my credit, this was abysmal communication from Sheel, who's meant to be our point of contact with the lender. We hammered away trying to get answers for days, with the few responses we got from Sheel being entirely vague and unhelpful. He would tell us that paperwork would be ready 'shortly' and then we wouldn't see anything for 2 days. 2 days before our closing, we were told they needed to confirm our employment again. At one point Sheel claimed that they had been waiting for documents from our title company, which had caused the delay. Our Real Estate agent disputed that, saying they had sent the paperwork the previous week and hadn't heard back from you. After complete silence for days, we contacted your VP of Credit regarding the poor communication from our agent. He was very understanding and professional, and we are convinced that the loan would not have moved through if he hadn't gotten involved. When it became clear we would miss our closing time on the 23rd an email chain between us, our agents, and the sellers wanted answers. He sent all of one email that the documents had been sent. No apology for the delay, no help in keeping the seller's agent in the loop, ABSOLUTELY NOTHING. I could go on, but I think it is clear that I will not be recommending your business to anyone else, nor would I use you again if I had to do it all over again.

Lack of communication. When they needed something it was always a rush but then they would sit on the documents for weeks before asking for clarification or informing us they the statements were now old and needed to be updated. Took 3 1/2 months to close on a refi w/ cash out. We closed a week ago now and I don’t have any proof that anything has been paid off and never received a call we could come pick up our check from the balance of the cash out. Terrible overall experience. As someone with a lending background I am disappointed in how little communication there was and how long it took to close based on what seemed like our loan just hanging out on someone’s desk.

Very poor response. It takes multiple emails/messages/calls to get a response. I have requested 5 times via text/email/phone for a 2nd refi, atleast tell me that you do not want to do it!

While our experience with D&K mortgage was satisfactory, I cannot say the same about our loan officer. Not only us, but she was difficult to work with our realtor or title company too where we received several complaints about her way of conducting the communication. On top of it, she gave us a very deceiving advice which in the end she refused to take the responsibility of. Now we have to bear the burden of 2 mortgages costing us 10K a month, just because we trusted Lina.

Very little communication from Mark, and towards the end he wouldn’t even answer or return my calls. Christy, kept asking for the same information over and over again, which was frustrating. I was told things are much harder now due to covid, which I understand. However, I also financed my personal home at the same time and had no where near The issues. Overall I was very disappointed in the whole process and will look elsewhere when purchasing the next duplex.

Thank you Dwayne for All that you had begun to do by assisting Michelle and I to move forward with our Home Ownership process. As her husband I had asked her not to respond to your very last and very unprofessional email. I was very offended that you took aim at my wife over an email that you decided to respond to several hours after she sent in her aim to acquire answers. You should look for the best in every individual because it's the Godly thing to do and not because other people steer you to do so. You simply could have ignored that email and stayed the professional that you are supposed to be and strayed away from the insults. I'm not into Corporate America but I d*** sure know that Customer Service 101 refrains you from handling this matter in such a way. Anxious or frustrated it's not your place or anyone else's to try to diagnose her mental state of mind. Again, thank you for all that you had done, but maybe this isn't the right profession for you if you are that easily consumed by a email from a client and then bash them openly. Unapologetically, Antheion Dennard

Confidence Energy level and moral support