New American Funding Reviews

misleading communication that boarder on lying. Our close was delayed due to lack of preparation on the side of the NAF. We repeatedly requested no point be put on the loan and received points on the loan all the way until the last day (ignoring our requests). Once NAF was locked in as our loan officer we never heard form the team regarding updated disclosures until the very last minute and that disclosure had major errors with multiple numbers being incorrect.

After all of the mistakes and miscommunications, George would never listen or accept responsibility. He caused the very able and sophisticated buyers undue worry and problems. I asked him not to attend the closing and he did. He said he needed to make sure everything was signed properly. He even failed at that. The borrowers had to return to sign something George said not to. I did have to finally ask him to leave the closing room--could not contain my anger towards him. He will never admit that this loan barely closed and only because borrower is a mortgage loan officer at this company and was able to find the mistakes in the file. When you tell a borrower that the loan is approved and that message is passed on to all parties only to find out approved with conditions--that is incompetence. George would not return borrowers phone calls for extended periods. In 45 years as a real estate broker, George is the worst loan officer I have encountered. It is a day after the closing and I am still seething that he thought he was welcome at the closing.

The rules kept changing throughout the process. We would be told, you need one more document and then we have everything we need. Then the document would be sent in and a week would pass by without communication and then we would learn there was another document (hoop) to jump through.

I wasn't pleased with any step in this process. I had to call Bob to get updates on things. I had to email docs 3 to 4 times when we were even ready to close. Kristen Mack. Well very unprofessional. She couldn't find docs I sent couldn't return phone calls and just around rude.

Communication, urgency, and professionalism. The process was horrible. The attorneys office as well as our agent and the sellers agent were in complete shock. The ball got dropped by Brian, and Samuel was no better with the excuses. Pedro the supervisor was of no help or assistance. Our closing date and time was changed at least five times. The 22nd to the 28th to the 29th at 12, then 3pm. The attorneys office closed at 2 due to it be Good Friday, but they came back just for our closing. At 5:15 there was still nothing. The only reply Brian kept giving was give me five minutes. If there was not so much to lose by the time closing came I would have backed out. We lost out on three days of PTO each, not to mention hotel stay, moving truck, and helpers. I would highly encourage a process map to be created or reviewed.

I pride myself on communication with my clients. It would take multiple emails to receive any type of update. There were times I would go weeks without any updates. While I understand there were unforeseen delays in the transaction, to get any type of update I would have to reach out instead of Brian and his team proactively letting me know. As the agent who was trying to coordinate all of the moving pieces, an update would only come after I requested it and often hours or DAYS after what was being requested happened. For example, my buyer asked if we could move up closing. I informed her it would be dependent on when the appraisal came back. She informed me that it had come back 2 days prior. I was not made aware that it was received back, that there were no workorders, or if it had come back in at offer value or not. I spoke up and informed Brian that this type of miscommunication can't happen as it makes us all look like we have no idea what is happening and we are the ones who are being trusted. He apologized yet the communication never seemed to get better even as we had 3 more weeks to get to the finish line. Secondly, while there was a secondary appraisal delay, the communication between Brian, Samuel, myself, and my client was severely lacking. The number of times I was told that we would close "today" and then closing was pushed back 3 more times made everyone look like we were new to the business. I truly felt for my buying clients through this transaction because while they were seemingly jumping through every hoop imaginable, Brian and his team did not give the impression that this transaction was important to them.

Was promised multiple times over the course of the process that I would receive a deferred payment. Due to it taking so long, no deferred payment was given. When I brought this up, I was told they would not fix the issue. I also have messages showing that the payment would be deferred, still no solution given.

I appreciate the response and communication from Alyssa and the manager. At times, Morgan was very rude and unprofessional. Often she wouldn’t respond. Overall, it appeared that we were “bothering” her through this process. With the amount of investment, it would be beneficial to have someone professional and knowledgeable.