New American Funding Reviews

Better communication. By that I mean actually listening to what the borrower is saying as responding accordingly. It seemed several times we would communicate a need/request and the lender would just go on autopilot like we hadn’t said anything. Also a better understand of your own guidelines. I asked repeatedly for a list of guidelines regarding the heating requirements for a conventional loan and no one could give me an answer. All they said was what we had was not good enough but had no idea what would be good enough. It was extremely frustrating and we will be refinancing with another company as soon as possible. Out of the 5 lenders I’ve worked with over the past 10 years this was by far the worst experience.

It was a horrible experience. I’ve contacted the veterans administration to find out why I was dismissed and they said I should have been accepted. Sounds like a bait and switch. I’ll let them investigate and see what happens. There was so much miscommunication between Mobin and Leanne it was irritating. We will see what the VA investigators have to say. This took over a month after the initial closing date. Not happy at all. Would never tell anyone to use you.

The communication was unacceptable. As agent I was kept totally in the dark as to process and what was happening. Requested several times for updates as this deal needed 4 extension to close. The repeated requests by myself and our mutual client went unaddressed many times. The client almost lost their dream home dealing with the" whose on first " approach from this loan team. Not sure Chris understood the process of this type of Loan. It definitely felt like we were the first and the test dummies for the buy and Reno program in our area. Costs to close were extremely high for our area. The entry process was full of red tape. 2.5 hour closing. I Will not be recommending this program to any other clients.

Not waiting until the end to rush paperwork

Zain could have called me back. I spent the last 2.5 weeks calling several times a day, leaving messages. With no response. End up getting ahold of his supervisor who honestly wasn't any help. He had no idea what was going on nor did he try to get to the bottom of anything. Johnathon was no help. Zain also told my Buyer he told me we were not closing on time which never happened. I felt like from the beginning he was not in this. He tried to tell her she could walk away in the beginning after we already had an accepted offer and were through the inspection period. I do not feel like he cared about this deal what so ever. I spent most of the transaction explaining his job and what is suppose to be happening. I would not recommend working with Zain or Johnathon Lindsay. Kimberly on the other hand was very helpful and as soon as she had the docs she needed to close she was on it.

Never even spoke to Shay nor did she return any emails

I still have no answer as to why I had to spend an extra $150 for a rush fee. I only found out that I had to put 25% down 3 business days before the transaction. And the paperwork was so late to the title company that we had to go in 5 hours later than planned. This also happened with our last loan, and I'm disappointed given that this is our third loan with NAF. We'll be shopping elsewhere next time.

More communication