New American Funding Reviews

Please refer to Cameron glassman on all the issues. beyond disappointment

I have been extremely frustrated with the lack of professionalism throughout this process. I expected to work directly with Bryce as my loan consultant, but instead, I was mostly passed off to her assistant Lisa. There was little communication or guidance from Bryce, which made this experience far more stressful than it needed to be. I trusted Bryce to handle this process with care and professionalism, but I feel like I was not given the attention or support I deserved. This has been a disappointing experience, and I hope you take this feedback seriously to improve how you work with future clients.

Better communication. More efficient service. No one would even start looking at our file until the last minute , just days before closing, and realize there's a ton of work and more documents still needed. We are then scrambling to get everything together and don't make our closing date. we extended 4 times. We waited at the title company for over an hour for documents that we were told were already there and never came . Then the next day , when they did come, there were discrepancies. I had to up my blood pressure medication due to the stress of this process. Maybe hire some more loan officers , two people handling 15 cases isnt enough.

I had the worst ever experience with Leonard, he was not responsive at all, he did not communicate well with me about the requirements, progress, loan and even I was mot sure if we would make the walk through day. I had to reach out to builders sales of and seek help from them with reaching out to Leonard. He was supposed to give 0.75 points towards closing cost that he didn’t, though he tried to show me something but never could give me a solid proof that he gave me that credit. He barely responded to my emails, calls, and texts.

The amount of the loan and what extras were being paid was not communicated. The first time I saw those numbers was when I signed the papers with the notary. That was also the first time I saw my payment amount. And she might want to spell my name correctly.

Says she understands but doesn’t seem t have clue

My wife in the end wished we had gone with another company all together. The information we received from Monique was incorrect and misleading, and every time we spoke with her it just got worse. My wife ended up refusing to deal with her or the company any more. The saving grace in the end was Marilyn who was a very pleasant straight shooter who did what she could to repair the damage that was done.

Everyone that I have worked with on my refinance was rude and unpleasant. I would get nasty emails from them and they hardly communicated with me about my loan. I had to reach out to them for everything. The loan processor was so rude to me that when I complained about her to the loan originator, she had the processor stop contacting me. Then I was left with nothing, no replacement, just no more loan processor to communicate with me about my loan. Not a good experience!