New American Funding Reviews

We were never presented with any options, for example the down payment assistance program. Also, I declined to pay down points and wound up paying $4000 to pay down points. When I initially asked about the down payment assistance program, I was told by one of Paul's employees that I did not qualify because my income was too high. Upon doing my own research, I found out that I do qualify. 2 months later, when speaking with Paul directly, I was told that I do qualify but that program wasn't appealing. But, it wasn't appealing to them and was very appealing to us. Paying down the points disqualified us from the down payment assistance program. For example, our interest rate was 3.75% before they forced us to buy down, I didn't know this until the final disclose before closing. When the down payment assistance program, which they offer, had the identical 3.75% rate. I was also told directly from Paul, that I could afford it based on my income but this was only the second time I talked to him (and I only talked to him 3 times over the 4 month process) so he really did not know me or the situation. As a pregnant mother of 2, this house depleted our entire savings to aquire. Instead of him taking the time to really understand his clients needs or even ask we weren't presented with any options, a very monotone deal.

Accurate pricing Communication Listening to the customer

Communication and the ability to close on time. Additionally qualify your buyers. The buyer received a pre approval with no home sale contingency. After getting under contract and past the inspection and attorney review period, the lender then informed us that the buyer now needed to sell his home to get financing, giving us 28 days to get the home listed, under contract, and sold so the buyer could purchase the home he was under contract on and not lose his earnest money. luckily we were anle to find a buyer for the client home that could do just that. A week before closing we were verbally told we were clear to close. One week later on closing day, the client sold his home to satisfy the home sale contingency and then 1 hour later went to close on his purchase only to find out that he was NOT in fact clear to close. After the attorney and title company contacted the lDee and their team for hours, documenys documents finally arrived and the client was able to close at almost 7pm at night on a Friday. If any delay occurred, our client would have been homeless for an entire weekend because of the lack of communication and competence of the lender. Completely unacceptable experience. I would never recommend or risk putting another buyer through that expierence with NAF or Josh.

Communication, Drew would only reach out when it was something he needed he would not return phone calls when I had questions. He would however answer my realtor when she contacted him! He got me a pre approval for something I would not actually be approved for, luckily we ended up buying a house below what he approved me for. He told me if I used their preferred realtor I would get $750 off closing costs then didn't me that they "used that money to negotiate a lower interest rate for my loan"

When it was closing day I called Nader to make sure everything was good to go for funding. He said all was good. It was starting to get to be later in the day and the wire still had not come through to title. I called Nader and asked him what was going on. He immediately got defensive and when I was asking him questions to see what was going on he called me a rookie realtor and he said things like "I don't know how long you have been in the game but these questions are rookie question's" I have been doing this for 6 years. I was doing my job in asking questions as to where the funds were to insure my clients were able to close. I have never been spoken to by a lender like Nader spoke to me. I called my clients and told them how he spoke to me as they were the ones that chose him as their lender. They were also very surprised to the way he spoke to me. He also sent me text messages in the same yelling content as he did on the phone. He needs to get better at communication during the transaction period as he only communicated with me 2 times during the process and I'm not just saying the auto emails your company sends out to show where the deal is going. So I will never recommend Nader to a client as I'm afraid he will talk to my clients when they have questions the same way he spoke to me.

lack of knowledge, communication, and accountability

In iver 25 years of real estate this has by far been the most unprofessional company I have ever worked with. Terrible communication on all matters including urgent, the lender made multiple errors that caused the closing to be extended twice with zero accountability or apology. The closing coordinator was rude and made unnecessary comments. the most stressful process for all involved because if the way this file was handled.

There were 4 instances where I either called Mike and left a voicemail or sent him an email that I received zero response to, and I had to have my buyer track him down just to get a response. My buyer indicad there were times he reached out and never heard back from Mike either. Communication was the worst I've ever experienced from a lender in my 12 years in real estate. We eventually Started communicating directly with the loan processor, because she was the only one responding to our emails and phone calls. I told Mike as soon as the offer was accepted that sellers got to choose the title company per the purchase agreement, however, your affiliated title company reached out to all parties, trying to take title away from the originally selected title company that the seller selected. I sent a price amendment to Mike adjusting the price in one week later we received the CD with the wrong purchase price that the loan processor said she never received. Overall communication was poor leading to a very stressful transaction for my clients.