New American Funding Reviews

Communication was lacking from the beginning. As a first time home buyer I wasn’t given much help in understanding the ins and outs of a loan. We felt as if we were on the backburner for the majority of the process.

No comment

Communication was lacking throughout the process. there were times when we had sent in documents or were asked to provide information that we had already provided, or alterations to the loan terms were made without our us discussing them. Additionally, emails were consistently sent to the wrong email throughout the entire process after asking several times to correct this error. the closing date was ultimately pushed back because of this misunderstanding which was frustrating for us and the sellers. At some point in the process it seemed like axel . Got tired of talking to us and was in the bare minimum of communication towards the end of the loan. we were also given absolutely zero information about the actual closing process ahead of time and the title company had to call us in a panic to make sure that everything got signed on time on closing day. lastly , rates were raised signifacntly significantly after the hard credit check which felt misleading and unfair because NAF had already done a soft credit check and should have been able to give a straight answer about what we could expect to be paying before a hard credit pull that lowered our scores.

Neals communication was terrible. I tried reaching him multiple times and left voicemails. He never once called me back. Closing got delayed & needed extensions.

Communication was horrible. We were asked to repeatedly submit information that we already submitted. It was obvious that some employees worked from home and seemed to be preoccupied with things instead of our process

I choose to withhold my comments.

It took 2 month start to finish. I do understand some of the things were on me but the communication was horrible. Keith wanted me to get him my insurance binding at 5:15 at night (state farm is closed) . I was able to get it. Then he never gave me the loan number or address but didn't ask me to fix it until 6:45 pm on a Friday. We went 2 weeks passed the orioclose date. Ever step was a nightmare and nothing was easy.

After Ross gave me a closing date he recommened he was not able to close, nor could he give me a definitive answer as to why. Very vague. So we decided to come up with another closing date. That date could not be met either because he did not have the right insurance premium on the closing disclosure. By the way, I never saw a closing disclosure until we were sitting in the attorney's office. So we did not close on the second recommendation from Ross on a date to close. Finally it took a third time for him to get it right. My clients were furious. Movers, utilities, lives had to keep readjusting to him demands. The worst closing I've ever experienced.