New American Funding Reviews

I never recieved any proactive communication from Brandon about where the loan was at int he process unless I reached out first and there were a few times he didn't even call me back. Not a fan and I would not refer any of my clients to someone as unresponsive.

Alan really put in the minimum and thr transaction was unpleasant for Brenda I don’t judge based off my experienc, but our mutual client and a phone call to her to explain the delay would've helped ME and BRENDA I felt alone in this Kayla also was MIA a lot and I was left explaining day after day to Brenda and I would've appreciated help

More communication at the beginning and during the process. Explaining what to expect during the refinance process. Better communication between the loan Officer and processor. Explain why documents figures were different than what was verbally discussed. Proactive communication from NAF would have been helpful. For example, if there is a delay in the process tell us before we have to reach out every single time for an explanation. We closed over a week ago and we are still getting requests to sign documents to which the figures are still incorrect. This refinance was a nightmare. We started on June 13th and closed August 14th. We were established customers and were told we would close in a few weeks. We were constantly asked to supply the same documents, as if they were misplaced. Really left a bad taste in our mouths.

Kaitlyn was hard to reach and did not show a sense of urgency throughout the process.

Communication was terribl, Cindy would not answer text, calls or emails. went on vacation mid process and informed nobody so myself, realtor, appraisee and insurance company had no communication with NAF.

Bank statement were'nt even read all involved waited till two days before close to tell me I did'nt have enough income to borrow $466,500 when I was pre approved for $650k. Nobidy even brought up that I have $5k a month going to a retirememt program if they would have read the bank statements they would see that the payment comes right out of my bank account on the 5th of every month, so I can afford to give $5k amonth to that but can't afford a $3844 a month payment. I also told them to look at the bank statement that there income on me waa ws wrong that theres a min of &20k left everymonth in my bank accout and over $250k in a profoulio. I was pre quialtfied for the loan through credit karma witch I know shows a score a little lower that the real report but Emily tried to tell there waa a 130pt differance between her report for May (old) of 685. AND what credit karma had at 772 so id ypur going to pre qualtfy using credit kama then you need to honor there score. No one seemed able to do simple math they showed a $15,100 a month income and kept telling me my dti was at 52% when I went iver it with them 3 times and it came out to less than 50% each timw theyd havw a new excuse like I need to pay a $160 credit card bill off that I sent poof its was paid ofd in full each month. Enjoy the mkmey you do make off the loan as soon as rates drop I'll have it bought out and your group will never make another dime off me.

Better communication from both him and his team.

She never called and communicated with us. Only emails. No call to introduce her to us. All of my A plus lenders communicate with evevery one involved with the transaction. This on took 130 days to close.