New American Funding Reviews

Adrian was not communicative. Requests went unanswered and I was told to ask the buyer's agent. There is still an outstanding document (the loan approval letter) that he refuses to send. Final closing documents needed by the title company were delivered at the 11th hour on closing day without any apologies. Adrian was also very rude to my title rep when she was requesting documents so we could close on time. I will be eerie of accepting an offer on one of listings in the future if he is the loan officer on the contract.

I didn’t feel supported or appreciated throughout the process. This process was way more stressful than anticipated. I feel that if Nate communicated better it would’ve helped a lot. He honestly made me feel like he only would talk to another male and only replied to my husband. If I emailed him he often would not reply. Would not recommend Nate he really had very poor customer service in my opinion. I did speak with Roberto in the end and he was very nice, I really would have preferred working with Roberto instead of Nate.

I was never communicated with and as a list agent, that’s very important to me. I want to have confidence in the lender and the buyers qualifications.

Dear reader, I received a phone message ordering me to sign a contract right away no matter what I had to do. That was beyond unacceptable and the process really drained me. I would recommend to review your customer service approach. Not everything is money and closing deals. I hope you reconsider that you are dealing with human beings and respect towards them should be number one priority. This is a conjoint/team work, well, it did not feel like it. Anyway the deal was closed but the feeling regarding the process is far from happiness.

Mislead on processes Mislead on amounts of funding Awful communication Long drawn out process

poor communication, lack of answers,

Communication was next to nonexistent, closing was delayed multiple times with no explanation. If I’m being honest, I didn’t know Jordan was the lender - We received emails from someone named Jody, but those were only when we repeatedly asked for an update or info on why we were delayed. My client and her wife (who is also a lender, so they were not pleased) were out of town since closing had been done on Friday afternoon, and on Monday the lender wanted hand signed documents (Standard FHA docs that should have been in the closing package) before title could disburse funds. It was very frustrating, I’m grateful that the closing was done and it is now over with but we will be cautious the next time we receive a pre approval with this lender.

The job verification process for a rural small town Iowa business is insane. They wanted the business to have a land line, which they don't they only use cells. They sent an overnight FedEx with the VOE which FedEx delivered to the house instead of the business (person that owns the house is in Arizona for the winter so the package got rained on and everything before we were sent a picture of the door and knew exactly where it would be and that was a week later! All because they wouldn't email it to the business because he uses his personal email not a business one. We aren't big City here. It took over 2 months to get closed on our loan. There were lots of things that could have been better. Communication wasn't always great, I would email or call and sometimes wouldn't get a reply for a few days because the processor was trying to find an answer. There is no way our loan should've take the time it did. It was a horrible experience. Our rates went up 3 or 4 times so we ended up paying your company more. After 45 days I should've just went elsewhere but I had time and money already invested. I didn't agree with raising our rates because your company couldn't figure things out and accept verification of employment through a VOE, 2 W2s, and several paystubs. Completely ridiculous. We were purchasing a building with part of our money and because of the delay the sale was over by a day when we got our money, building went up $7,000.