New American Funding Reviews
Review by Christopher Mirras for New Esterholt
Completed transaction on September 27, 2023
Continued communication accross the different roles (officer, processor, etc.) and what was going to happen BEFORE it happened is essential and New American didn't do that. Mark was great when info was requested. I don't need someone to hold my hand through this; I've been through this many times in my life. But continuous proactive communication is crucial. Thankfully my wife is much more patient than I during the lending process but there were many times I may have called it quits because of lack of communication or unexpected activities. Processors, especially, along with the officers and underwriters need to be trained in the art of communication. Pick up a phone or send an email as soon as you know something is happening.
Review by Stephaney Roy for New Gray
Completed transaction on September 27, 2023
Although Lyndsey was very personable, what we discussed at the inception of my loan application and the loan product I actually received were vastly different (by about $20k). I had followed up with her via email and phone call multiple times to receive clarification and/or a correction. I believe that it was a critical time in my loan process because this was the time of my signing the disclosure and I unfortunately did not receive any answers--it was "radio silent". The terms and loan amount Lyndsey and I discussed were not the same, but at that time, and since I never received feedback, I continued with the loan as it was written. In my opinion, there should be better and more responsive communication with loan applicants, especially when they are at the point of signing the loan disclosure. The follow-through of the loan consultants could be critical in applicants closing their loans.
Review by Delinda Papini for New Schlagheck
Completed transaction on September 21, 2023
I needed more answers during the process and it felt like I wouldn't get them. In the end she worked her b*** off to get my daughter and me into our home.
Review by Lisa Dunlap for Morgan Schmidt
Completed transaction on September 5, 2023
I understand Morgan was off during week of closing for my clients I felt communication through closing could have been better. Having another point of contact.
Review by Christopher Minicky for New Wulf
Completed transaction on August 31, 2023
Gave us all information needed
Review by Brett Exnowski for Kevin Murphy
Completed transaction on July 22, 2023
When things made it to the underwriter, it was clear they delayed or procrastinated on requesting additional docs until the day of closing. All docs should have been requested days or weeks before. Additionally, the loan officer went on vacation without telling me so I had to work with the loan processor the rest of the way.
Review by Kassie Thompson for JT Tyler
Completed transaction on July 22, 2023
.
Review by Robert Ewing for JT Tyler
Completed transaction on July 22, 2023
Communication between the NAfc-C personnel was not at times hard to get. The New Aamerican personnel were mostly working from home which presents problems. The final business was somewhat hectic. Overall, the loan application was completed.
Smart Moves Start Here.