New American Funding Reviews
Review by Jeanette M. Asbury for Paul Morgan
Completed transaction on November 17, 2025
The lack of communication was awful. I had to call to customer service line to get names of people above Mr Morgan to try and get answers. I have a list of 8 people who emailed in regards to this refinance and it is amazing to me that when I ask the question how would the credit cards be paid off I got the response of I don't know and would refer you to someone else with again had no idea. I finally on Monday 6 days after signing after my concerns being sent to John Ray did he have a lady from the title company call me and answer that question. Amazing that out of 8 people working on the loan that no one knew or cared to get me the answer nor did they instruct on paying the credit cards since I submitted the balances to them at the beginning of the month when they said we would close and it was the end of the month so now I have late fees and more interest that I now have to pay our of pocket.
Review by Brendan Laffey for Michelle Thula
Completed transaction on November 12, 2025
It was difficult to receive multiple loan estimate scenarios without changing the terms of the loan.
Review by Hema Sundararaman for New Creeger
Completed transaction on October 31, 2025
Too many mistakes in an occupation that requires lot of accuracy.
Review by Serine C Aboulhosn for New Miller
Completed transaction on October 27, 2025
More professional and better manner.. I felt i got charged for very unnecessary things.. i didn't expected to pay all for this closing.
Review by Joshawa L Dumas for New Nelson
Completed transaction on October 9, 2025
I believe the customer experience could be improved with clearer and more consistent communication throughout the home buying process. Providing a detailed description of each step, especially for first-time buyers, would help customers feel more informed and confident. Additionally, response times to email inquiries often take up to a week, which can create unnecessary delays and uncertainty. Improving turnaround times for customer questions would greatly enhance the overall experience.
Review by William Lucero-Vargas for Daniel Solis
Completed transaction on September 24, 2025
Dont give 2 completely different estimates on closing costs and also if I have a loan offer for 5.875 with no buy down and you say if you can get me to below 6 would I stay with you common sense would suggest that that would also be with no buy down but hey that's just me. Also i shouldn't be liable for lock extension costs and notary costs when I was ready to close on the day agreed upon but was stopped by issues with paper work on YOUR end .
Review by Maynor Humberto Ponce Sarmiento for Johanna Valera
Completed transaction on September 16, 2025
Mmmmmmmmmm
Review by John Hopper for Transitional LO
Completed transaction on August 11, 2025
Communication was lacking from start to finish. The product we signed up for was not easy to navigate. The closing experience was terrible as NAF made several errors that ultimately were unprofessional (mis-spelling my name, telling us to wire the wrong amount of money, failing to print the names of our trusts correctly multiple times) and turned what was supposed to be an easy and happy experience into a painful and confusing one. NAF Concierge is a nice idea but not helpful in reality. Would not use NAF again.
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