New American Funding Reviews

More communication from Bill and his Team. We provided everything they asked us for to ensure a smooth and troublefree qualifying process and closing. We only actually spoke to Bill two or three times by phone and never met in person. We had asked several times for information regarding procedures, loan information, closing fees, appraisal information and overall information regarding the process only to be told in an e-mail that we would be informed when the time was right.

Wish I was not given the run around from the beginning. What I signed back on July 13, 2017 in her office I was never given any copies on the same day before leaving the office.

We were treated as second rate borrowers throughout the process although we were purchasing a $400,000 home. Sure there was some work that needed to be done and Art did well at knowing how to get it done, but around every corner there was attitude and anger on Art's behalf. I have dealt with more pleasant individuals making minimum wage in a retail environment. The excitement for our home purchase didn't begin until after we closed, very disappointing

I was promised that the loan application will meet the deadline for the closing of escrow but it did not. Escrow closing date was extended with me paying the per diem penalty of $ 100 per day and it reached $ 500 total penalty because of the delay on the underwriting. The extended closing date was again not met. I have provided all of the needed documents and bank statements but still the escrow did not get to close on time twice because of the delays on the loan application. So disappointed.

Although I have provided everything on time, they extended my closing day 3 times. First, they extended for two weeks. After two weeks, they extended for 3 days, after 3 days, they extended for two days. They are very slow to work with. I am disappointed and don't recommend them to anyone who cares about the closing date.

Bad experience in the whole process. First, I hope he could advise me not to lock the interest rate when he is not even seen the sales contract or tell me that i will get penalty if the loan doesn't close on time. I learned and had to pay for penalty when the rate got extended twice after the fact. Second, the closing document which i signed is not event right. The 2% maxlimit error should be caught by him or his team before it is finalized so i don't had to send the wires twice. even more

Not knowing who is responsible for this mess, I prioritize this way First, having the underwriter request a handrail be placed on a set of stairs at a door we don't even used after we have already closed was absolutely ridiculous. Second, my loan should've been funded on Friday and here it is Sunday and we are yet to have our loan funded. Because of that, we are accruing late fees. Absolutely uncalled for. I have more to say but due to character limitations feel free to call for the rest.

I have already voiced some of my concerns to David Marinez. I have multiple emails and I'm sure multiple recorded phone conversations that would help to explain why I did not have a pleasant experience. I have refinanced a home before, as I communicated with Neil, and it was nothing at all like this experience. To actually have the things done he said he was going to do, would have helped. To not insist upon talking on the phone, every time we communicated. To verify changes in writing each time