New American Funding Reviews
Review by Mai Lee for Chao Vang
Completed transaction on December 15, 2020
His communication could have been better with clients. I am a new, first time home owner and I wouldn't recommend new home owners his way since I felt he lacked patience with them. And sometimes specific questions were left unanswered between texts.
Review by Lisa Money for Anonymous Anonymous
Completed transaction on November 30, 2020
Having refinanced in the past and it going smoothly , I can honestly say this was by far the most stressful process. Josh dropped the ball in communication. This caused my funding to be delayed and the process taking almost 4 months to complete. I had also requested a cash out and was approved because of the large amount of equity in my house. But because my hours were cut for 2 months early in the year due to covid-19 , the company decided that I couldn't have the cash out. Very unhappy.
Review by Edward Prigge for New Kvidera
Completed transaction on November 30, 2020
Two weeks prior to closing we had requested information on when the appraisal was scheduled. All we were told is "It's due on XX day" over and over despite pleas from all parties involved. Closing was delayed a week because the appraisal wasn't scheduled until two days before the original closing date. We should have been advocated for more or at the very least had been told the closing date was unrealistic much sooner than two days prior to closing.
Review by Joe Ramos for Anonymous Anonymous
Completed transaction on November 24, 2020
Wrong name on my first application, Wrong SS number on first two sets of documents, Unreturned phone calls and texts, Multiple requests to me for the same information, No road map for the process of the loan (had no idea of where we were in the process), Rush rush to finish loan process because deadline was fast approaching, .......90 days plus to close the loan.............. Good Lord this was the most difficult refi I have ever experienced and I have done a few for myself and my mother.
Review by Arnulfo Porras for Tania Murray
Completed transaction on November 24, 2020
Was told I would be receiving a call from Tania and never did up to this date still haven’t. Her assistant Sandra was extremely helpful
Review by Tina Seefeldt for Tania Murray
Completed transaction on November 24, 2020
The communication was very poorly. I had to leave numerous voicemail messages, text messages and emails. Pretty much we left hanging in the air. One loan processor didn't knew from the other loan processor were we were standing in regards to the processing of the loan. We had to extend closing twice and even on the day of the closing the settlement statement had to be corrected several times.
Review by Bill Alcorn for Tania Murray
Completed transaction on November 24, 2020
Limited communication. No availability on the weekends. It's real estate how can you not have service on the weekends. Sandra is great when you can reach her but that is basically Tuesday through Thursday.
Review by Luis Licon for Tania Murray
Completed transaction on November 24, 2020
Preliminary closing disclosure logic varied from the logic on the final closing disclosure, most specifically, the aggregate adjustment for the initial escrow payment at closing. Furthermore, Denice Herrera asked me to substitute the $500.00 appraisal fee for $475.00 and initial. However, the final closing disclosure showed $500.00 (procedural inconsistency). Also, closing disclosure showed an appraisal re-inspection of $100.00 and no invoice was provided as back up for the charge.
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