New American Funding Reviews
Review by SETH JACKSON for Jess Funding
Completed transaction on June 10, 2024
Not be the last call of the day
Review by James Emanuel Womack Sr for New Welch
Completed transaction on June 10, 2024
More support from the staff with the client, who this may be their first home purchase and need more hand holding and compassion. There should be a level of professionalism from your team to meet each household where they are and treat them with dignity and respect.
Review by Colton Blank for New Jensen
Completed transaction on June 6, 2024
Better communication between everybody. And some better explanation on things when people ask questions. Especially first time home buyers who has never went through the process before.
Review by Eric W. Garlinger for New Bamman
Completed transaction on May 9, 2024
Staff lost documents required for my loan, delaying the closing process by a week. Documents were mis-filed on a computer. It was nearly impossible to reach staff by phone due to staff sitting at the fair booth instead of being available for customers. I had to drive to the office to even make contact with anyone. Focus should be on current customers first, and obtaining new customers second.
Review by Jill Longest for New Cook
Completed transaction on May 4, 2024
Donald was friendly, knowledgeable and always answered my questions in a timely manner, but I wish he and his team would have been more proactive with updates and information on where things were at in the loan process rather than waiting for me to reach out to them and ask.
Review by Greg Jolliffe for New Ponick
Completed transaction on April 25, 2024
Scott was helpful and was always available. I would refer to him if he was more local.
Review by John F King for New Allsopp
Completed transaction on April 21, 2024
Not being told 3 hours after closing to "not take possession of the house" by the sellers attorney because NAF didn't release the funds due to 'improper paperwork' which was generated by NAF.
Review by Pamela K Cole for New Ibrahim
Completed transaction on April 19, 2024
Poor communication and inability to reach someone who can assist is a huge drawback. There should always be a back-up person assigned when the assigned person can't respond due to scheduled time off or sick leave, etc. There were atleast 3 documented times when I couldn't reach someone because they were out of office or ill but the issue I was addressing was critical. This shows a need for a proper fall-back system for someone else to proxy or address customer concerns in a timely manner.
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