New American Funding Reviews
Review by Maggie Joy Stanton for Pam Rios
Completed transaction on February 19, 2021
Although Pam got the loan to closed, in my 41 years of practicing real estate the communications on this one was one of the worst. I had to get the onsite agent involved and that is rarely the case. I asked my clients to use New American Funding because it was a preferred lender. Pam was asking for documents the week of closing that should have been requested and analyzed early in the process. I don't often give a lender a low score; however, I hope Pam will learn from this transaction.
Review by Elizabeth Smith for Sam Alabed
Completed transaction on February 5, 2021
the process took too long - details were missed and communication was lacking. I would not recommend New American Funding.
Review by Jeremy Morgan for Katie Cappalo
Completed transaction on January 12, 2021
The communication was very poor. There were times that were weeks before a response was received and that was after I as the realtor got involved and started sending multiple emails to get a response. There was always an excuse as to why the delay in response. Both the Mortgage officer and assistant. I would not recommend a referral based on this experience.
Review by Tony Brown for New Brewer
Completed transaction on January 10, 2021
Lender waited until last minute to clear conditions, which caused the closing to be pushed back. Lack of knowledge on the file.
Review by Jasmyn Hart for Katie Cappalo
Completed transaction on January 9, 2021
In the beginning, Katie was amazing. She returned my calls promptly and answered my questions. After I entered a contract on my home (new construction), the communication dwindled. I would email and send her texts repeatedly with no response. Eventually I had to involve my realtor, but then she would only respond to him. I kept sending emails and texts and eventually she would have her assistant reach out to me. I have not physically spoken to her since October, which was incredibly frustrating.
Review by Patrick Galloway for New Piccinini
Completed transaction on December 28, 2020
The total process took way to long about 3 months. I had 2 family members buy and sell a house and buy two more houses faster than the refinance. There was vary little commutation the process seams to run on a 2 week cycle. So any issue will slow the process by at least 2 weeks. I used then because they had my original loan was with them. And I thought this would be a fast process.
Review by Chad Taylor for New Kvidera
Completed transaction on December 25, 2020
Better communication in a timely matter. There was information that was very important that we should have received with plenty of notice, which we received the day of or less.
Review by Anne Luna for Stephen McKenzie
Completed transaction on December 17, 2020
We had a lack of follow up from Stephen and the New American Funding team. Weeks would go by without a follow up or advisement of status, so we set reminders for ourselves to follow up weekly. After weeks of delay, when documentation was finally sent, there were errors on them. The lack of customer service was disappointing.
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