New American Funding Reviews
Review by Rosemary Nelson for Nichole Allison
Completed transaction on September 9, 2021
Communication. Timely response to inquiries. Explanation of processes and documentation.
Review by Ashley Holmes for Nichole Allison
Completed transaction on September 9, 2021
I wasn't informed until the week of my closing that I needed to complete a homebuyer education course. That week I was swamped with packing and other obligations, plus the added expense of the course. Additionally, their team miscalculated my taxes and it wasn't until I had signed all of my documentation at my closing, which was 4 hours, by the way, that they caught the mistake and said I owed more money. Nichole was not available by phone so I spoke with her Asst. Brandi to resolve the issue.
Review by Kelly Brooks for Nichole Allison
Completed transaction on September 9, 2021
Keeping track of documents sent by client. Responding in a reasonable amount of time when the client reaches out. Checking documents before they go out to the client to ensure they are accurate and not forcing the client to sign inaccurate documents and then threatening them with a possible delay in closing if they don't sign the incorrect documents. Don't take so long approving/funding loan at closing that the client has to sit at the attorney's office for over an hour...
Review by Hyla Feder for Anne Schoelzel
Completed transaction on September 9, 2021
Renee reached out once, pre contract, as the preferred provider. She never contacted me during the lending process. Her communication with my client was inconsistent and confusing to her and I received at least 5 calls from client frustrated with her style and inconsistent information. If not for the $5000 builder incentive, my client would have changed lenders.
Review by Indavanh Wattanakone for New Davis
Completed transaction on September 9, 2021
It was my 1st time buying a home and I expected a better experience. Communication was not there, I had to contact supervisors just to get some leg work done and overall I was not disappointed with how the process went.
Review by LaKisha Brooks for Tony Piccione
Completed transaction on September 9, 2021
Communication was a huge problem.
Review by Andrew Roth for New Lee
Completed transaction on September 9, 2021
Our whole experience with new american funding was horrible.
Review by Tina Strasser for New Rego
Completed transaction on September 9, 2021
Total drop off in communication towards the end of the deal. Never received appropriate documentation. The 1st time I never received a loan commitment on a deal I closed. The title company also expressed frustration with this lender and their lack of communication.
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