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New American Funding Reviews

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New American Funding Overall Rating

4.9/5 rating based on 401,364 reviews

Customers were not compensated for their New American Funding reviews.

1.7 July 22, 2023

Review by Jeffrey Carter for JT Tyler

Completed transaction on July 22, 2023

Communications during the loan process was unacceptable

1.7 July 10, 2023

Review by Gloria Benjumea for New Mouriz

Completed transaction on July 10, 2023

never can spoke with him and

1.7 June 19, 2023

Review by Gloridalys Amaro Alicea for NAF ID#6606

Completed transaction on June 19, 2023

Very stressful process with American funding. Lack of management. Have done this process with other lender with no issues at all.

1.7 June 13, 2023

Review by Lorena Bolding for Melissa Gibson

Completed transaction on June 13, 2023

This was the worse mortgage process I've experienced in the 8 homes I've purchased.. Lots of duplicate work when it came to submitting documents and lots of separate communication. It felt like I was constantly redoing the same work.

1.7 May 1, 2023

Review by Devery Hoppe for New Danielson

Completed transaction on May 1, 2023

Pretty much couldn't get ahold of her for 3 weeks my realtor tried getting a hold of her as well and had the same issue. Was way more stressful then it should of been. Plus my closing date was moved which is irrating

1.7 April 18, 2023

Review by KYRA GRIMM for New Allsopp

Completed transaction on April 18, 2023

We never once spoke to Matt. We tried to call at least a few times and our calls were never answered. We ended up working with Jessica and she was great but she doesn’t know Texas real estate so that was tough. My husband and I work in real estate. This whole transaction, both legs of it, were awful. What was supposed to be happy and exciting was beyond stressful. It felt like nobody knew how to do their job and I kept having to step in to do it for them. Unacceptable.

1.7 April 1, 2023

Review by Tara Casey for Jason Thomas

Completed transaction on April 1, 2023

If the communication was better.

1.7 March 23, 2023

Review by Jennifer De Villez for Kelly Hames

Completed transaction on March 23, 2023

The last minute items that should have been completed a WEEK or more prior to closing were unbelievable (financial information from borrowers, the amount to wire for closing, net settlement sheet, etc.). Just TWO days before closing, we get a 'draft' CD that was sent from the title company, not NAF, which is where it should have come from. The processor, Ashlee, was incompetent from the beginning. She confused numbers, misspelled word, led us down a rabbit hole. There was VERY poor communication between Kelly and Ashlee. The MORNING of closing, the numbers were incorrect on the CD Ashlee sent to the title company. Unbelievable unprofessionalism. I will never recommend NAF as a lender.

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