New American Funding Reviews

$1000 I wasn’t aware at closing table, $3500 seller agree to put towards the closing was off the table plus delay receiving keys after EVERYTHING WAS FUNDED then gas & electric were off next day moving everything into the home after we final received keys, overall I didn’t like the process and unexpected money I had to spend

That was the roughest transaction I have ever completed. Original close date was 5/16 and it kept getting dragged out with one thing after another. This was so poorly run. Bryan would tell us one thing and we would get the opposite from Gina. I felt like smoke was blown up my bu** 20-30 times at least. The organization was terrible, nothing was prepped and it felt like you all could have dragged this out for weeks if we did not sit there and yell. I have never yelled at loan officer, this was the absolute, hands down, worst closing ever!!! I will be submitting this to yelp!

Joe repeatedly called my condo proof of insurance a quote or not a real policy when in the end after 8 calls to change closing dates and regenerate paperwork both initiated by me and my insurance provider, he ultimately accepted the exact same documents we were sending all along. He advised on document transfer over email which is not a secure way to do business and left the document portal unchecked. Some awareness that automation is constantly notifying his clients in the background would help. I put documents into the portal and it constantly notified me of tasks he didn’t set or close out when satisfied. I sincerely appreciated that He was very respectful about a former employer that I asked for special handling with but didn’t try and he backup number I gave for a second supervisor. He didn’t answer calls when attempting to conference him with my insurance provider. There are more things I felt made this a bad experience over all. The closing date change, the lack of feedback on math led me to rely more on ChatGPT. It all felt rushed and like I was a hassle to deal with. Probably true but there’s some really basic communication skills that would help improve the experience by setting expectations.

His lack of communication, him and his team taking over 72 days to close a refinance.. completely worst experience I have ever had... I have a 3 bedroom 4 bath I showed him public record proof it after he sent a appraisal company that said my house was 2 bedroom/3 bath.. it completely threw my refinance off he didn’t fight for it.. I showed him what my realtor showed me.. what was in public record.. I pay taxes on a 3 bed for bath!! He sent me different ## multiple times. Not professional

no comment

It was memorable but not what I expected. Your loan officers and processors should effectively and efficiently communicate with clients. Respond in a timely manner.

The communication was very poor. We were not told who the loan processor was or who else would be involved in our transaction. We started getting random requests from people and agencies we did not expect. The timeline was not communicated well at all. We began getting "any day now" from Wassef at about two weeks when the process took almost 6 weeks. He kept us dancing around when he could have simply said the process takes 6 weeks. Be honest, don't jerk us around.

We are not happy with the experience we had in our transaction.