New American Funding Reviews
Review by Heidi Adams for New Rogers
Completed transaction on March 5, 2021
The loan went smoothly but I expected a bit more communication along the way. The only time I heard anything about the progress was when I initiated the call well into the process.
Review by Jennifer Lenz for Jason Browning
Completed transaction on March 4, 2021
Good start to the process. Lost emails within secure email system that contained highly sensitive information. Underwhelmed by assistant who overlooked documents that were already sent. Acceptable closing time.
Review by Laurie Jackson for Joseph Haddad
Completed transaction on March 1, 2021
The process took much longer than expected....much longer than with my previous lender. Mr. Haddad was very good and responsive to my questions and concerns. I believe the delay was due to the underwriting process.
Review by Teresa Speers for Joseph Haddad
Completed transaction on February 28, 2021
The overall time it took for the loan to process was almost 2 months. I felt this was entirely too long considering this was a simple refi of our current loan with New American. A big mistake was discovered on our first attempt to sign paperwork. An impound account was not set up, and this was never communicated with us. Our previous loan did have an impound account. Anyway, this mistake delayed the process even longer. Overall, the processors were pleasant to work with.
Review by Steven Shaver for New Garcia
Completed transaction on February 26, 2021
The web portal to s a convenient way to upload documents, but does nothing to let you check on the status or get clarification on any outstanding request. A dedicated app is needed. It was also difficult to get a clear timeline after the loan was approved.
Review by Marquetta Long for Toby Lane
Completed transaction on February 25, 2021
Toby was always available for any questions or concerns I had regarding my loan. He always responded within 24 hours via email or phone. He was very friendly and knowledgeable. Great customer service!
Review by Delecia Hudson for Annisha Tanksley
Completed transaction on February 24, 2021
Though there were some unexpected occurrences, Annisha and her team were sure we had everything we needed.
Review by Linda Campfield for New Morrow
Completed transaction on February 21, 2021
We weren't prepared for the mountains of paperwork. Chris acted quickly to get our loan pre approved. Chris is friendly and concerned.
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