New American Funding Reviews
Review by Lori E Gerard for New Schell
Completed transaction on January 8, 2025
The lack of communication and having to explain the Texas process to him continually was very disheartening. I believe he needs a mentor who does Texas loans to help him. I hope he obtains the skills necessary to stay in the business. The listing agent h and my broker were very disappointed.
Review by Desirae Marie Osborn for New Edwards
Completed transaction on December 27, 2024
Better communication throughout process. Better organization.
Review by Jamie M Schneider for New Shults
Completed transaction on December 21, 2024
to start with no one worked my loan for 41 days. After that it was hard to get direct answers or timely responses. and no one wanted to take accountability for the delay on your companies side i just kept getting same reponse that almost there. No one felt the need to expedite since your processing team dropped the ball. Even though from day 1 i advise them i was on a court ordered time frame.
Review by Brian R. Jared for NMLS 6606
Completed transaction on December 2, 2024
The communication was extremely poor, and the information was rarely accurate. I was extremely disappointed in the customer service she provided for my client's first home buying experience.
Review by Rebecca Armstron for New Ali
Completed transaction on November 27, 2024
Zain started off communicating stronger than the average lender, until we had questions. I got the sense he became overwhelmed and was green. He started referring our questions out to other folks, giving us their name and number to call. So halfway through the transaction we started bypassing him and going straight to Christine Meehan. She was competent. I would suggest to train Zain if he is asked something he does not know, to say "let me get back to you" and run it up the flag pole, vs. passing the buck, giving improper info, or checking out. I say this to help train him to be successful in this industry. This experience makes me want to have my future clients steer clear of out of state lenders.
Review by Ryan Landgraff for New Sheats
Completed transaction on November 12, 2024
Helping and educating first-time homebuyer
Review by Eduardo Castro for New Madche
Completed transaction on October 31, 2024
Lacked professionalism.
Review by Alison Harber for New Enochs
Completed transaction on October 22, 2024
I felt communication between people working in this office could have been better as well as between this office and the realty company. There were many people from both offices contacting us & it got very confusing and frustrating as we had already submitted many things people were asking for. Also whenever I spoke to people from Heather’s office the feeling overall was very frantic, everything was a catastrophic deal. I was just left with a very unsettling feeling after nearly every conversati
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