New American Funding Reviews
Review by Jacqueline Bamby for New Ward
Completed transaction on April 16, 2025
After the initial communications, Kevin was not providing the needed information in a timely manner. He went on vacation after stating they were removing the spouse from the loan and he did not leave amyone to handle the account. It was not until the buyers involved the supervisor that the process moved in a timely manner. Also, Kevin did not inform the buyers until a week later that they would not close on the agreed date. The closer knew before the buyers.
Review by Cherie Cunningha for New Harmon
Completed transaction on April 16, 2025
Bob needs to communicate better with all parties. The buyers felt like he did not do his homework and sold them on a loan they were not qualified for. He had all the documents, but didn't look at them. He changed the loan to an FHA without informing me or the listing agent. After being reassured that the change of the loan would not effect the closing date, it was delayed several times. The last closing date, he said it would closing, just to find out that it was not going to close and did not call me to let me know. My clients had to call me and let me know. The sellers were driving in from out of state and were very upset. After calling him 3 times that day, we got a clear to close, but still no call. We believe he dropped the ball on this loan.
Review by Sarah Marie Gilb for New Harmon
Completed transaction on April 16, 2025
I would call and leave him messages. And would call him 3 days in a row. And he still won't return my phone calls. So because of that closing ended up getting pushed back. Was supposed to close on the fourth didn't close till the 19th. And my client said she was very unsatisfied as well.
Review by Cheryl McClintock for Cindy Advisor
Completed transaction on April 14, 2025
No communication in the beginning probably because closing was so far out. Didn't get any communication until it was brought to my attention that the appraisal had not been ordered 3 weeks into contract. Then told we needed to delay 2 weeks because the lease back however everyone had the contract for 3 weeks by then.
Review by Mourad Guirguis for New Flodin
Completed transaction on April 10, 2025
Highlighted mistakes would get repeated. Took an extraordinary amount of time. Received emails from at least 4-5 different people and not clear why.
Review by Tristan Toney for New Hoffman
Completed transaction on April 10, 2025
We were not pleased with the service we received. One of the main reasons was the fact that our contact said "not only will you be losing out, I will be losing out as well" and on another occassion I said to him that I may not refinance through NAF and he said "I hope you understand I've invested a lot of hours on your loan". Overall it was just very unpleasant. My husband and I both said that if we refinance again it will not be with NAF.
Review by Ivan Jauregui Real for Brad Funding
Completed transaction on April 9, 2025
Better communication and clarity of information.
Review by Phyllis Lee for Brad Funding
Completed transaction on April 9, 2025
The communication between Brad and I was awful.
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