New American Funding Reviews
Review by Kenneth H Krawczynski Jr for New Durkee
Completed transaction on September 5, 2025
Several mistakes were made. There was a $10,000 seller credit that should not have been there. Then there was an issue with the interest rate changing from one day to the next. Also, Cyrena missed the fact that the seller is a disabled vet and pays $0 taxes which increased the amount we needed to bring to close. The first sheet that we were presented with and the final sheet had over $10,000 in additional closing costs. We were told we would be given a gift to make it up to us, as Cyrena felt bad about the issues that came up with the whole process. True to form, we were disappointed again. I will let me realtor know she should NOT be recommeding Cyrena to her clients, even though they are good friends.
Review by Jennifer Pinkey for Tim Spargur
Completed transaction on September 4, 2025
Call to discuss
Review by Matthew J Rosencrants for Scott Rego
Completed transaction on August 30, 2025
The communication was not the best. No email or phone call to tell us the checks were coming. That's a lot of money being sent to not give a heads up that's it's on its way and to be watching for it. No communication after we signed documents to let us know how the process was going. A email with we got the documents and are processing them would have been perfect. Overall it was a ok experience, one I hope to never do again.
Review by Tallie Horsch for New Faur
Completed transaction on August 29, 2025
Documents that were needed for closing to be requested prior to the day of closing. Benefits person never called back.
Review by Armando Pellerano for Anonymous Anonymous
Completed transaction on August 28, 2025
Rayan failed to answer my emails and phone calls for almost 2 weeks! It left me wondering who was handling my business and if even she was OK, I believe she was on vacation and forgot about me., Luckily the loan processor gut, Isaac, was great and he returned all of my calls and made me feel helped. Rayan finally contacted me after I left a vm for her boss. In the end the transaction was a success, but it definitely could have been handled more professionally.
Review by Angel Pinero-Santiago for Anonymous Anonymous
Completed transaction on August 28, 2025
This is an overall rating. To much miss communication, documents being miss handled had to submit multiple times. The company failed to provide clearly what documents will be needed prior to closing which resulted in refi loan getting defunded. Overall the company was really disorganized.
Review by Margaret Varghese for Anonymous Anonymous
Completed transaction on August 28, 2025
I had to frequently call Rayan to check on the status of my loan. She was not contacting me with routine updates. The closing was a debacle. I was being asked to sign things the day of closing that had to be back dated. Then, the notary sent to my house was was not given the closing disclosure. I had to sign that a day later. When I asked Rayan for an explanation...she never responded. But now it’s 11/12 and I had to sign another document for post closing with the date of 10/16. Escrow still not
Review by Matthew Gordon Horn for Nick Sigourney
Completed transaction on August 17, 2025
Bad information and misleading statements
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