New American Funding Reviews
Review by Lance Freeman for Anonymous Anonymous
Completed transaction on November 24, 2020
More frequent updates on status of mortgage application would have been appreciated.
Review by Christy Hormann for Shane Price
Completed transaction on November 22, 2020
I was wondering if my file was lost. The process took a long time with little communication. I finally had to reach out to a manager.
Review by Rosalio Arellanes for New Allsopp
Completed transaction on November 20, 2020
I have done 5 deals in the last 6 months or so. Over a million dollars. I have to say that this is the worse experience I had when it comes to financing properties. I will never work with your company again. Very disappointed along the whole process. The communication was terrible, the deadlines were never met. The team added more problems to the transaction that didn't exist. I am done with this company. Never again.
Review by Myro Panas for Anonymous Anonymous
Completed transaction on November 6, 2020
Clayton would do his clients better if he returned emails and phone calls. If I knew of his tardiness and lack of care to return messages, I would have re-thought my use of American Funding prior to using them.
Review by Brian Westmoreland for Anonymous Anonymous
Completed transaction on November 3, 2020
On two separate occasions Bob sent unsecure e-mails to me that contained sensitive information including my social security number. I warned him after the first occurrence and yet he did it again a second time. When I explained to him just how severe this was he gave me the impression he does this frequently with other clients without any issue. I find this completely irresponsible and negligent and absolutely unacceptable.
Review by Lisa Pau for Anonymous Anonymous
Completed transaction on November 2, 2020
Found the interactions with Lynette difficult. Closing on my refi took 3 months for some reason. No one prepared me for how long the process would take. Very little by way of updates once they had my business. A few times i had to resubmit info that i previously submitted due to mismanagement. That said, the rate was good. If you're patient and expectations are not high for customer service, it's fine.
Review by Deborah Arens for New Burnevik
Completed transaction on November 2, 2020
The communication was poor. Never really new what was going on and why certain info was needed. Our situation was a little unique and i felt left out of the process. Could have had more contact , I am in customer service so I may be more critical.
Review by Jean Kopstein for Lisa Murray
Completed transaction on October 30, 2020
Several times, information was requested that had already been sent days and weeks earlier. We requested to be provided where to send our down payment weeks before the closing date. Never received this information in a timely manner. Better communication during the final process of the closing would have caused less anxiety. Documents were not received to sign on the appointed day. Additional delays meant receiving keys a day late.
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