New American Funding Reviews
Review by David Gallier for Elizabeth Vazquez
Completed transaction on April 5, 2021
This was the worst experience I have ever had buying a house. We were suppose to pay zero dollars down and ended up having to pay 8800 dollars out of pocket. That would have been fine, if I would have known about it from the beginning. We kept asking if we needed money down, and every time Elizabeth said no. We were also expected to close on the 12 and ended up closing on the 31st because somebody dropped the ball. Also Marlynn and Elizabeth had unprofessional emails.
Review by Anthony McCuller for Chris Loughnane
Completed transaction on April 2, 2021
My dissatisfaction is with New American Funding underwriting and the processors I had to work with. I requested refi of my loan with NAF starting back in November of 2020 after receiving a letter from NAF saying we have lower rates for our current customers. We had been a customer of NAF for 7 years. Never had a late pay! Loan didn't close until 3/26/2021. If it were not for Chris Loughnane, I would have gone to another mortgage company. NAF service was terrible!
Review by Susie Charbel for Jason Moorer
Completed transaction on March 29, 2021
Better communication, quicker response and follow up when I request something.
Review by Ray Littlejohn for New Hofhine
Completed transaction on March 16, 2021
Too much of the process is 'automated' and abounds with a lack of information to the use as to how to navigate that system. The prompts on the electronic application are faulty leading the applicant to enter incorrect or inappropriate information. The automated instructions for access to the automated system, were inadequate, and not very informative. Still have not received payment packet. It was probably sent to the wrong address, the address of the residence, as opposed to our mailing address
Review by Jody Cinfio for Stephen Bergdahl
Completed transaction on March 14, 2021
I will send a separate email to customercare@nafinc.com - as it is too long.
Review by Andrew Brummel for Nathan Cadena
Completed transaction on March 11, 2021
Our refinance took much longer than anticipated. Our locked interest rate in January was never initiated. We were given incorrect fee estimates, when asked about them, they were corrected. But after examining our signed closing docs we were still overcharged with this fee. After questioning, we will be getting a refund. The entire experience was nerve wracking and stressful. Humans make mistakes, that is understood. The lack of due diligence was troubling. Do better for the next customers.
Review by Robbie Mitchell for Joe Schoney
Completed transaction on March 8, 2021
Better communication between myself and Sue or between Sue and Shannon. Quicker responses and time. I've never had a refinance take 3 months to complete.
Review by Kelsey Hemlock for New Donohue
Completed transaction on February 28, 2021
We had to check the numbers we were sent for our final closing costs multiple times because what we were told on the phone did not match what was sent to us to sign. We had to correct multiple mistakes that would have charged us an extra $5000. And closing was delayed an hour cause they were late wiring the money.
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