New American Funding Reviews
Review by Gary Griffith for New Garcia
Completed transaction on June 24, 2021
Arnold came on in the last 2 weeks so not all his fault as Nate quit. But this was a refi and I already had my loan with you.?? You sent me 5 letters saying that someone had submitted inquiry into refinancing. The last 2 letters came 6/8 on the same day, really. As smooth as the original loan went this one has been a fiasco.
Review by Donald McDonald for New Sandgren
Completed transaction on June 11, 2021
Honestly, once Serei Prak came into the mix, we were very happy with the process. Serei was always timely with responses, was able to communicate firm dates and and very knowledgeable/helpful with any concerns/questions we had. She's a keeper and prior to her guidance, process was a bit confusing and uncertain. thx
Review by Robert Many for Heather Call
Completed transaction on June 3, 2021
Very poor communication, plus either your organization or Heather, not sure which, seemed very disorganized, no sense of urgency and poor execution.
Review by Jeffrey Mullins for Philip Martinelli
Completed transaction on May 25, 2021
I am a long time customer of new American funding, and when they contacted me to do a refinance I just went along with everything because I have always trusted them. This time I feel like they did not have my best interest at heart. Then sold out to wells Fargo almost immediately. I am not a fan of wells Fargo.
Review by Rene Lopez for New Lazo
Completed transaction on May 21, 2021
Lack of communication once the loan was about to fund. My wife had some pertinent questions that were never fully answered at the time(unanswered emails and phone messages) they were posed. Only recently did we get an email back in reference to the question which basically said we had to handle it on our own. So $5000 spent so we can handle something on our own. I know our loan was not making you guys a large amount of money but you called us… remember? Not a fan and would not recommend.
Review by Rosanna Weeks for Richmond Huynh
Completed transaction on May 12, 2021
9 months ago I was approached by New American finance asking me if I wanted to refinance my existing loan with them. I agreed to it, having been promised that because it was an "in-house" deal, things would go smoothly and swiftly, including no appraisal would be required. Well, it was an excruciating 8 months later that my loan finally closed. I had no idea it would be such a long, tedious intrusive process, or I would never have agreed. Unprofessional, painful experience!
Review by Katana Farber for Joseph Haddad
Completed transaction on May 10, 2021
first, they try and talk you into taking a bunch of extra money, then appraise your house at a ridiculously low amount and try and gouge you with higher interest rates. at closing, person showed up with all the wrong documents and said i needed to pay $300 (call to joseph was never returned). took 5 days to sort it out and then suddenly i was getting more money back. worked with 3 different people and had to submit the same documents to each person because departments cannot communicate?!
Review by Rebecca Jenkins for New Glick
Completed transaction on May 10, 2021
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