New American Funding Reviews
Review by Shaina Kunz for Michael Terace
Completed transaction on August 11, 2021
We previously worked with new America on a loan and things went much smoother with the prior loan officer. Micheal misplaced almost every document we sent him, didn’t update the paperwork and almost held up our closing except someone else at new America fixed his mistake. He forgot to tell the title company we were approved for the loan and we wouldn’t have closed on the correct day had we not reached out to him to remind him to do his job. We love New America but Micheal is very unorganized.
Review by Daniel Barnwell for Stephen Bergdahl
Completed transaction on August 2, 2021
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Review by Patula James for Joseph Haddad
Completed transaction on July 28, 2021
Demonstrate that you value your customers by providing ACCURATE information in a TIMELY fashion. This process took 3 months from my inquiry to closing. Further, departments should communicate more effectively. I do not appreciate the collection calls that I received because sales did not communicate updates on my refi. My loan had closed and the funds had cleared the bank, yet I was receiving collection calls. I’ll go elsewhere next time.
Review by Steven Palm for Austin Stebbins
Completed transaction on July 22, 2021
Lots of confusion between senior processor and loan officer. Example woulbe be asking for credit pulls when already had on file. Confusion about how to wire money for closing leading to costly delays and extra costs. Final closing numbers were signficantly different than closing number sent day before. Had to sign extra paperwork after closing because not sent with closing packet. Loan officer not available by phone during closing on weekend. Easily my worst refinance experience.
Review by Vanessa Blondeau for New Fields
Completed transaction on July 19, 2021
It would have been nice to be notified that the person we had dealt with since day 1 no longer worked there. Also, we had to ask questions to find out information instead of being told what was going on. There were delays around every corner towards the end, which is the most stressful time.
Review by Dale Aurich for Joseph Haddad
Completed transaction on July 12, 2021
The problem was not with Joseph. It was with the underwriter asking for things that had little to do with the process. They kept saying this is the last thing we need just to add 5 more documents to drag out the process. If I had to do it over again I would never choose New American Funding. All the people that I had to go to to get the documents I was being asked for commented that they had never been asked for these documents from any other loan applicant. Thinking about using New Funding? RUN
Review by Benjamin Bohn for New Esterholt
Completed transaction on July 12, 2021
Poor communication and predatory lending practices. Would not do business with this lender again.
Review by Lisa Contino for Kalee Benowitz
Completed transaction on June 25, 2021
Would have been better had I not been given inaccurate information about the terms of the loan from the beginning (interest rate, type of loan my dwelling qualified for, deadlines for rate lock-in). Would have been better if the agent and others responded to urgent emails in a timely manner. Would have been better if the loan documents did not have so many errors at closing. Would have been better if Kalee had taken responsibility for her mistakes and the stress/inconvenience they caused me.
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