New American Funding Reviews
Review by Kelly Dixon for Moe Hoballah
Completed transaction on September 9, 2021
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Review by Edward Lemon for Marco Sanchez
Completed transaction on September 9, 2021
Unsatisfactory timeliness & communication regarding fees & process
Review by Timothy Landro for Zac Centi
Completed transaction on September 9, 2021
It took 118 days to close the mortgage refinance. That is way too long. Zac was knowledgeable and always answered his phone when I called which is good but the back office was way to slow and unresponsive.
Review by Ted Pearson for Antwaun Dawson
Completed transaction on September 9, 2021
Please know, my comments regarding Antwaun is not directed at him entirely. I started my loan process with another Loan Officer. Communication was bad. When asked for updates on my loan, I did not get responses. I kept asking for dialogue to ensure I was delivering all the needed documents; and I rarely received a response until the last hour. Then I had to scramble to send in required financial statements to keep my rate lock in tack. The NewAmerican Website is horrible.
Review by Edwin Sheneman Jr for Antwaun Dawson
Completed transaction on September 9, 2021
Communication was inaccurate. Told one thing and it changed several times. Did not reply to several emails. Had to speak to supervisor to get answers/results. Nice guy overall but has to be more knowledgeable and be able to accurately relay rates/terms..
Review by Dustin Tonneson for Lea Quinci
Completed transaction on September 9, 2021
My wife was always on top of things. Greg wanted my wife to praise Lea for doing what she was being paid to do. I didn’t appreciate Greg not stepping in when asked. And the fact that I had to get angry and yell pushed me over the edge. How do you tell my wife have a check ready on Wednesday when you didn’t even have the appraisal back. How did my wife get something done in 15 mins that you guys were waiting on for 4 days? Everything was great up till closing time. Not happy
Review by Madeline King for Jesse Funding
Completed transaction on September 9, 2021
Jesse was great in the beginning and helped us understand why it made sense to buy down. After we committed though, things changed. A few days after we committed we received a flyer in the mail from NAF saying we were pre-approved for 2.75% interest rate yet we were JUST told that we had to buy down for 3%. When I asked Jesse if we could switch to 2.75%, he said no. He did not provide regular closing updates after we committed, nor was he available on closing day.
Review by Drew Smith for Jesse Funding
Completed transaction on September 9, 2021
We were told MANY different things about cash to close. We received 4 very different numbers.
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