New American Funding Reviews
Review by Michael Kovacich for Rakeem Redmon
Completed transaction on October 16, 2021
The overall experience was good. My problem at the beginning was there was no communication with Rakeem. He would not return my calls for days or even weeks. I did call in and changed loan officers . Steve Jenkins was awesome though he took over my application and things went better. I am very pleased with the change and things went perfect. Thank you !
Review by Lori Twitchell for Nick Bartz
Completed transaction on October 5, 2021
I would appreciate more communication on the loan status. It didn't seem like anyone was talking and we received conflicting emails about the closing. The refinance took a lot longer than it needed to.
Review by Tennea Collier for Irving Soberanis
Completed transaction on September 28, 2021
A loan person who made me fee Like my loan was important and a processor that did the same. I don’t feel like either of them was concerned about my loan.. listened to me or responded in a reasonable time. I had to ask questions a bunch of times snd many of my emails went unanswered. This was not my best experience .
Review by DENNIS SMALLWOOD for New Jimenez
Completed transaction on September 25, 2021
You are able as a lender to reach out via a call to ask an appraiser to get information back to you. You said you were unable to and that almost cost the loan to not go through. I had to reach out for the lender...know your rights.
Review by Jose Carrasco for Sean Alexander
Completed transaction on September 18, 2021
More communication and less 3rd person involvement. I was absolutely satisfied with Sean, then I was passed on and could not even get him to give me a call back even after a few emails.
Review by Michael Hall for Sarah Tharp
Completed transaction on September 16, 2021
Better communication, faster was told it would take 30 days to close 4 months in total. cost me right at $350 to $500 to keep relocking the loan started out at 2.8% ended up at 3.1% due to them dragging their feet not processing the paperwork also in some cases sending the same paperwork. By not getting it done in timely manor which I explained due to my divorce settlement ( gave a copy to them way in advance of my divorce settlement) could have got me in content of court with my ex thank goodness it did not. Im not happy but its done btw very high closing cost also due the delays in paperwork filing well I guess you made a lot money from me
Review by Jessica Hutson for Will Astin
Completed transaction on September 15, 2021
Once our rate was locked in, Will disappeared and was not helpful. Little communication and was nothing like our first interaction with New American Funding.
Review by Ryan Amasaki for Loc Dang
Completed transaction on September 10, 2021
Took a long time. Unclear messaging. Lots of back and forth on official paperwork. Lots of seemingly unnecessary hoops. Didn't seem like a well run process. We have our own insurance and we are being told that you are buying insurance for us at a more expensive cost. Would not recommend.
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