New American Funding Reviews
Review by Shawn Nix for New Drexler
Completed transaction on November 2, 2023
Better communication with clients and agent
Review by Catherine Morgan for New Drexler
Completed transaction on November 2, 2023
I had a number of question through out the process, I asked Mr Drexler questions regarding the current interest rate and his response was not nice as if I offended him by asking the question,. Needs to improve interpersonal skills when dealing with customers this is a stressful time for home buyers and to get attitude when inquiring about things you have no knowledge of, adds to all the other emotions.. Also, he speaks to you as if you should be glad you getting what he offers you...
Review by Edith Dugans for Karen Chiu
Completed transaction on November 2, 2023
When speaking with Ms Chiu in the beginning she sounded very nice. The end result for my wife and I was very disappointing. On Oct 04, 2023 Ms Chui stated she found out our home came in low on the appraisal. We called her on Oct 17th (the day before we were scheduled to close) to find out about the appraisal. They had 2 weeks to fix the issue if Ms. Chiu had taken action on Oct 04, 2023 but she did not and in the end we end up with a home that was $17,000.00 in the negative and we had to come out of our pocket with almost $7,000.00. Unhappy Customers
Review by Mandy (Su-Chun) Huang for Karen Chiu
Completed transaction on November 2, 2023
Not quiet good transaction when work with Karen
Review by Stephanie Heiser for Karen Chiu
Completed transaction on November 2, 2023
We had to beg for updates and information, when we finally received any communication it was rude and condescending. We deal with rude people all of the time but this was over the top especially because we weren’t receiving updates about when the loan would close, we knew it would be late but that was all the information we received. Our clients said they were embarrassed by his behavior.
Review by Rob Zazueta for Bassam Bandak
Completed transaction on October 22, 2023
The loan processor knows my concerns
Review by Larry M Morrison for New Bergh
Completed transaction on October 21, 2023
You as well as others are happy to give me a refy at a high rate but will not give me a second on my property
Review by Brandy Ross-Bell for Taylor Winkler
Completed transaction on September 27, 2023
Taylor was super responsive at first and even made us a personalized video explaining various loans. But then, when it came down to being a few days from closing suddenly our closing date had to be pushed out two weeks. Then, when that date was approaching, suddenly we weren't approved for the FHA loan and had to go to conventional which pushed our closing out further. This came with minimal explanation and extremely unresponsive emails. When the next closing date was rolling around, we suddenly weren't approved for the lower rate even though nothing on our end changed. She has been unreachable when we have had questions about why these changes were occurring. We still haven't closed and it's been 7 weeks since we went under contract. We are likely losing our earnest money and the house because of this. All of this should have been handled before the original closing date at the very latest. Disappointed, angry, frustrated...go somewhere else.
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