New American Funding Reviews

More personal. Phone instead of text and canned emails. More accurate information regarding transaction before settlement.

A little disappointed with the communication. It wasn't until after my closing docs that I saw the value of my home was more than anticipated. I could have gotten a larger loan amount, but no one told me. The process felt transactional vs establishing a relationship.

I am writing this review to express my disappointment with the communication and timeliness provided by Chris & team during the recent service they provided as a lender. As a representative of my client, I found it necessary to reach out to them on multiple occasions, and unfortunately, the overall experience fell short of my expectations. Effective communication and transparency are critical in any professional relationship, especially when multiple parties are involved in a transaction. It is disheartening when crucial information is not shared promptly and consistently, as it undermines the efficiency and trust necessary for a successful partnership. In order to provide the best service to my clients, I depend on reliable and responsive lending partners. Regrettably, the experience with Chris' team has left me questioning their commitment to these essential qualities. I hope that this feedback serves as an opportunity for improvement, as I believe that open and effective communication is the cornerstone of a successful business relationship.

We did not get timely feedback on many occasions. The team members that were left in charge of our account were not very knowledgeable. The price changed on our property and members were not even aware. Our closing was postponed because we didn't have a final disclosure, and we still didn't have a final disclosure until an hour after the time of our initial closing. We were supposed to be extremely happy on this day, not so much. If I bought a house today, I'd use another lender.

Having multiple options other than a wire transfer would simplify things. The last minute change in the closing fee also caused a hold up, being notified of the change prior too the closing meeting would have been preferable so as not to slow down the process.

Well Chris Drexler was wonderful, but his assistant Bailey makes the company as a whole looks bad. Bailey told my husband and I a bunch of lies. So I am very disappointed because we are going on vacation this week and we were expected to used the money we thought we were receiving at closing and also we were told we will be skipping to mortgage payments. I truly appreciate you guys lowering my mortgage. But Bailey is still a liar which makes the company looks bad as whole.

Everything was very rushed. Support team was not helpful in giving direction. They were requestin documents all the way up to the closing hour. Very unprofessional.

The communication was not good at all, Only way to get a hold of someone is through email, and even then it was a different person each time, I spoke to someone regarding questions about buying down interest, was told it was too early and they would reach out later no one ever reached out. We waited 3 hours for paper work for the closing from lender, no one would answer the phone we called everyone in the office & no one answered. I’ve closed on homes 3 times and this last one was such a hassle.