New American Funding Reviews

A lot of mistakes and miscommunications

Well she p***** off my husband. She p***** off my mother. I felt like she could’ve communicated better. She got information mixed up and I just feel like she could’ve done better at communicating. Also I don’t know if she was the one that recommended the inspection person or not but if she did, then they did a crappy job because now were having to pay for cockroaches in our house. I mean who wants cockroaches in their house no one does. So basically we have to redo everything. Which isn’t fair to us. Also, this was my first time seeing the house after closing I would have to say that it was a big disappointment to see the house not cleaned like it properly should’ve been. I should have been able to come into the house being like oh my God it’s so clean I know where I can put everything but no there is trash everywhere there’s bugs everywhere. My kids, health and safety were not tend to. I have a five month old who is premature and was in the Nicu there’s no way he could live in that kind of filth. Like when they said it was gonna be professionally cleaned like Stanley steamer should’ve been out there and doing everything they should’ve polished the floor they should have you know, made it more inviting but they didn’t and it just ruined the experience. If I go into more detail, I’m just going say things that I probably shouldn’t so I’m just going to end it here.

More timeline updates as the process took 4 months; we had to resend documents more than once.

Send documents in a timely matter. The lender did not get us closed on the closing date , they were over a week late and I was told that the lender and underwriters did not communicate with buyers agent and the title company very well. Although our experience was not great , Bryan was always kind and considerate when we spoke. Better communication

They don't listen to their clients. Their communication sucks. I am not satisfied with my end result at all. Will not recommend them. Will not work with them ever again.

Marc lacks the understanding that when working with clients via email and the phone, that the he is just a voice on the line/a stranger and having a dismissive attitude about their clients' concerns and anxiety is not conducive to a positive experience. The client is entrusting probably the largest asset they own and are signing it away and need to have the support of their lender,not to be told that their anxiety is nonsense or "getting inside their head." He actually needs to listen to those recorded line tapes he has and learn from them. He nearly lost a loan because of his attitude. He needs to assure his clients and understand that we don't conduct mortgage loans every day like he has. We actually could not care less about his 21 years as a top lender because our only concern is our loan and our experience. He dropped the ball on this one where he blame shifted to us when it was his team that didn't perform as promised. No. I don't recommend him, however, I do recommend his retraining in customer service. With 21 years experience, it looks like he's due for a refresher.

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More communication and organization