New American Funding Reviews

Better communication. Not so much unnecessary paperwork. Call the buyer instead of text message.

Good loan officer and processor, but the underwriter and title company were out of control with their demands, in my opinion. Therefore, I wouldn’t recommend New American Funding.

John Golobic is great! Rest of company and staff not so much!

Unorganized, bad communication, phone calls went unanswered and email responses delayed at critical moments during the loan process. Very stressful at times during the loan process. Incorrect wiring instructions where giving so the wire down payment went into the wrong account. I have two stars rather than zero because the loan agent was pleasant and we did eventually get the loan finished. However, I wouldn’t use this company again.

Easily the worst financial transaction I have been a part of! Loan officer was nice but overall experience was awful. Over 75 emails & at least a dozen phone calls and rarely got a straight answer. The processor/underwriter was apparently only able to copy & paste company policies. No matter how many times I would ask why something was needed or for verification of something, I would get the same canned reply. Most frustrating part was being forced to get flood insurance when had not needed for the previous 10 years of owning home. Even the flood policy issued by the insurer clearly states NOT in a flood zone. Regardless, New American did not care - just kept sending their canned response, or policy that I MUST carry. Also, as annoying, was the change in costs/credits at the last second - only disclosed at the final signing. So, was basically put in a position of sign & close, or, start the 3 month process over! I get some values may change, but to have over $550 in lender credits vanish at signing? Never did get an explanation...crickets since they got their commission. I did give 2 stars as the deal was completed so 1 star seemed unfair. However, I would HIGHLY suggest looking elsewhere and save yourself the pain of dealing with New American!

Inefficient communications with Kimberly Lim almost cost us our home deal. We trusted her to help us with truth and clarity. Somewhere in the process, she lost interest in our deal and failed to communicate with necessary parties to close the deal successfully. We ended up paying $1500 more than our home was worth and risked losing our $1000 earnest money over issues that Kimberly could have resolved long before the closing date. We were disappointed and felt betrayed because she seemed so competent at the beginning of our transaction with her company.

They were able to offer a good rate. My loan consultant, while knowledgeable, did not provide good communication. Also, a point was added without my consent. Upon questioning, I was informed it would be removed. It ended up being reduced but not removed... Which I was not made aware of, I found it on final paperwork. I had to reach out numerous times for status updates. This process went on from September to January, with no true explanation of reason for delays. Would not recommend due to the hassle. I am happy to be done dealing with them.

Started off well, but it has been 7 weeks and we still do not have a preapproval for a mortgage despite following up with additional pay stubs they requested (applied a few weeks after spouse started a new job). No further communication unless my husband contacts the loan consultant and just keep being told it's with the underwriters with no estimate of completion. We have been unable to view houses as most people in the area we live in will not accept offers without a preapproval in hand. We have applied with a new mortgage lender last week and will not be bothering further with this company.