New American Funding Reviews

Inefficient communications with Kimberly Lim almost cost us our home deal. We trusted her to help us with truth and clarity. Somewhere in the process, she lost interest in our deal and failed to communicate with necessary parties to close the deal successfully. We ended up paying $1500 more than our home was worth and risked losing our $1000 earnest money over issues that Kimberly could have resolved long before the closing date. We were disappointed and felt betrayed because she seemed so competent at the beginning of our transaction with her company.

We got the refinance closed, but communication was limited at best. I didn't feel they provided the support during the process that a normal client would need. I finally got my closing documents after pushing for them 3 times and then stated, when does my lock expire. We funded on Thursday the day before the lock expired, and then title took more time to send out the check to my payoffs, which then took over a week for some creditors to receive their check. Not happy payoffs were so delayed.

Easily the worst financial transaction I have been a part of! Loan officer was nice but overall experience was awful. Over 75 emails & at least a dozen phone calls and rarely got a straight answer. The processor/underwriter was apparently only able to copy & paste company policies. No matter how many times I would ask why something was needed or for verification of something, I would get the same canned reply. Most frustrating part was being forced to get flood insurance when had not needed for the previous 10 years of owning home. Even the flood policy issued by the insurer clearly states NOT in a flood zone. Regardless, New American did not care - just kept sending their canned response, or policy that I MUST carry. Also, as annoying, was the change in costs/credits at the last second - only disclosed at the final signing. So, was basically put in a position of sign & close, or, start the 3 month process over! I get some values may change, but to have over $550 in lender credits vanish at signing? Never did get an explanation...crickets since they got their commission. I did give 2 stars as the deal was completed so 1 star seemed unfair. However, I would HIGHLY suggest looking elsewhere and save yourself the pain of dealing with New American!

Sadly they have bad communication skills Dave was very nice however the woman he has working on the loan Amber is very unprofessional. When we would call to get updates from her it would take weeks to 3 days back to hear back and most of the time she would have Dave do her dirty work. She set up a time and date with a notary to sign papers and they never showed up. We lost money and had to get off work early due to this. Amber never apologized and said WE WERE BEING TOO Dramatic!!!! It took about 60 days to close the refinance part... The notaries they use are very unprofessional as well. We were told we needed to hurry up because the notary had another appointment and we were taking too long to go over fine print... I will never go through this company or recommend them. Dave is very nice and is helpful but the other people working with him are terrible.....

Company wide poor communication. Staff have their own agenda and goals; they do not return phone calls or emails requesting information.

Communicate better between each other so I get accurate information

I would give Jason Barns a 5+ review but because of his counterpart Lena it will have to be a 2 star.

It would help by not waiting till the last day to verify employment and have forms signed (again). I had signed the same form twice already. Closer getting numbers from you was a chore. Talked a good game at the front end of this, performance was lacking. I know, I should be all excited you worked so hard to get things closed that day, but truth be told, it should not have been a crisis towards the end. Lender had a full 60 days to close. Pretty sloppy finish on this, not impressed. Enough drama with these home sales already without the lender adding to it. Ron Felten Fawver Agency