New American Funding Reviews

Jon sent very mixed signals when we were close to closing. He told me that we wouldn't be able to close on time, but then we received the clear-to-close from the processing team. The processing team for Jon was terrible as well, clearing an appraisal but then asking for a structural report after approving the appraisal. The worst experience was finding out the processor needed additional documentation 1 HOUR before closing, and leaving the closing table without the funding approval to pay the sellers.

There has been very little communication from Jason Lambert or Zoe Cruz either one since the closing papers were signed. There's been no explanation as to the next steps how long it would take to fund the money etc etc. After all the back and forth that it took with the underwriters and the unnecessary steps they required I am very unlikely to recommend new American funding to anybody. Yes I have received a loan through your company but no I am not at all happy with the way things went and the way things are going. It is now Sunday July 6th and I have still yet to hear from Zoe or Jason either one about what's going on and when everything will be paid. So currently I'm receiving letters that my house insurance is going to be canceled because your company has my policy up in an escrow and has yet to have paid it. Someone decided to give these people a date of when they would be paid by and then did not stand by it and it definitely was not me. So the simple fact that I am over a week past My signing Day still haven't received any instruction about what's going on still haven't received any money still haven't seen any of my bills paid but yet this company expects me to make my first payment August 1st is beyond ridiculous! I will need somebody to contact me ASAP because the earliest I will allow any payment to be taken from your company is on the 3rd of every month. I have tried messaging I have tried talking to Zoe I have tried calling customer service to get all this set up so it would not be drawn until August the 3rd. I really feel like you all are very unfair in your practices and use legal loopholes to do the things you do. Everything I have experienced and gone through with this company definitely makes you unrecommendable.

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This process took 4 months and several days. Weeks went by with no communication. I wound up dealing with three different people from start to finish. I was repeatedly asked for documents from November through closing in March when I specifically asked at the very beginning for a list of every document needed so that I could gather and send them one time. This was never the case. A good result with the closing finally occurring and with a good interest rate but a very frustrating process.

Great team but weird system. I was told different things for my home loan each time I spoke to someone which caused a lot of confusion and stress.

Effective communication and rechecking behind your staff/team to make sure the process is complete. Never assume all task are complete just because your team states that they are. Lastly, all team members need to be on the same page or updated on the client's progress to keep from sending documents three/four times.

We wanted to view a property but the realtor required that we were preapproved prior to looking at the property. They gave our information to this company and they called numerous times and emailed as well. If we didn’t contact you back we were never interested. When I spoke with Stephanie she flat out said don’t contact a realtor if you not preapproved, you can’t even look at a property. First of all I did not reach out to the realtor they contacted me when I inquired about the property on Zillow. All of this because we were interested in the home next to our grandparents home. Based on the online reviews this company is shaky.

A complete and comprehensive list of items and documents required to be submitted for a loan along with the timetable for the submissions to be supplied to the applicant at the beginning of the process. Also, I was contacted by multiple personnel numerous times requesting documents that had already been submitted.