New American Funding Reviews

Delay to long and communication poor

I have been a customer for a few years. While the initial process of getting a loan was great the companies upkeep and responsiveness is not. I have been trying to get a loan modification for my mortgage for 5 months now. I have kept up with all requirements on my end but the company has not. They have sent out paperwork to be notarized 5 times now. Each with an error. The second to the last time was a wrong address. When I alerted them to the issue all I got was oh we’ve escalated it and will call you back but I never heard from anyone. Finally I got new paperwork and guess what. The address is even worse than the first time. So yet another set of documents are being sent and yet another wasted afternoon getting documents notarized. At this time I am not only being impacted by the amount of time I’ve wasted on this but also the dig to my credit as well. Ridiculous!

Never got any response for my request, just an automated email. Even sent email reminder. I do not know if zillow sends alerts or it failed to reach to Barbara

Lack of communication regarding documents needed to proceed with loan multiple times, which delayed the closing by over a month. No follow ups. Countless emails were never responded to. I had to verbalize that I was considering using another company for my loan to get things to move forward. Still unsure how or when I will receive my loan payment.

I was misinformed from the beginning. Things that were promised were later changed or stated as "i the customer misunderstood " paulina was the worst i bas did her job. she made getting my voe very hard until I literally called my previous jobs and had them email her to get her to do her job. She either would not answer or call me at the end of her job. The only way to get her to move my loan was to do her job. Or to cc her manager. Under writer slowed down my process alot by asking for things rand

We were told we would close on time and we closed three weeks late. We rescheduled closing 4 times.

Well they didn't pay what I wanted them to pay so they took it on themselves to pay what they wanted to pay and now I'm left still paying pretty much everything and my mortgage is more

There needs to be better communication especially with first home buyers. Especially if they are going through the VA. There needs to be an understanding of how much information will be requested by the underwriter so the buyer doesn't feel like they are in a endless loop of sending bank statements, job verifications, and other personal information over the span of months. This will alleviate alot of frustration. As far as the closing process, this decision was changed a few times in a few days. These were important decisions concerning tens of thousands of dollars that was confusing for everyone involved. I received different answers from different people in just a few days when we were already supposed to have signed. This needs to be fixed.