New American Funding Reviews

I was refinancing and show them on credit karma. They starts off telling great things to get you to work with them. 1st closing documents looks good but we're it ended. My cash out just go down and down They that it gave to different closing date and no showed up or even called to no one was coming. I believe it was so the give less cash out but it work. When I finally realized it but it was doing it was too late I was just too far ahead With the process. I gave it to stars because the loan officer was actually OK but that it

My complaint is that this company waited nearly three weeks after the successful bid to even start processing the file. In the last week, I was asked for an insane amount of information, and everytime I submitted something, the processor would tell me "we have everything we need" "we'll be done very soon" this went on for a week or so. Like... They argued for nearly a week about a bank statement I provided because it apparently needed to be a full page photo... And then waited until the day before closing to tell me that I needed to contact my lawyer for documentation to provide proof that the account was even mine?! AND this was *after* I was told "don't worry about it. It won't be an issue" going into the weekend before when I specifically asked so I had time to get the documents I might need? I also had to schedule and run to the IRS office in breakneck speed. While the processor was kind to say "I've never seen anyone get through the IRS that fast"... It should be a clear indication that you should be asking people to schedule appts with those offices way before when I was asked to. I frequently would submit documents, and not get a message or even a recognition of receipt. There was a three day gap in communication at one point. The processor apologized after I emailed her again... But I shouldn't be having to ask my company for information... They're supposed to be working on the file and guiding me. Requests made weren't particularly clear. It would have helped being asked for specific documents... Most often I would just get something like "do you have anything that says..." Or "we need something showing that...", I would turn what I had in, be told "yep, this is what we need" and then find out a couple days later that it's not sufficient, they need *this thing*... Which I could have provided days before had I been asked for it specifically. Most of the time I would turn stuff in in 20 mins from being asked for it, and then not hear anything at all until the afternoon of the next day... It was very frustrating. My realtor started stepping in the day before closing and pushed to close on time because the loan side of things kept asking to push closing back... so the "resolution" to get us to close on time was to make the file a "priority"... The day before closing. I felt that considering what was going on, it should have already been a priority, and the only reason it got to be was because my realtor pushed the envelope when I was getting the run around. Suffice it to say, I felt extremely confused, concerned, frustrated and had to jump through so many hoops to close on time. It was a particularly difficult experience and while I'm glad to have the loan finally, I don't know that I would recommend NAF to a friend.

**Don't be fooled by the ratings** I saw the ratings and decided to give them a try. The guy that took my file was extremely confusing among many other things. To make a long story short, he started out sounding confident and spoke highly of the company...as time went on, he was extremely slow in responding and getting back with us. Before we could make it to closing there were lies, contradictions, and a lot of confusion. The quoted amount continued to change far above an estimation range. By the time we got to the end he sounded like the worst used car sales man, just trying to make a buck. The entire deal fell through. However I have to add a star for the co-worker who was very nice and tried to fix the mess. I only wish I had her from the beginning.

Inefficient communications with Kimberly Lim almost cost us our home deal. We trusted her to help us with truth and clarity. Somewhere in the process, she lost interest in our deal and failed to communicate with necessary parties to close the deal successfully. We ended up paying $1500 more than our home was worth and risked losing our $1000 earnest money over issues that Kimberly could have resolved long before the closing date. We were disappointed and felt betrayed because she seemed so competent at the beginning of our transaction with her company.

We got the refinance closed, but communication was limited at best. I didn't feel they provided the support during the process that a normal client would need. I finally got my closing documents after pushing for them 3 times and then stated, when does my lock expire. We funded on Thursday the day before the lock expired, and then title took more time to send out the check to my payoffs, which then took over a week for some creditors to receive their check. Not happy payoffs were so delayed.

Easily the worst financial transaction I have been a part of! Loan officer was nice but overall experience was awful. Over 75 emails & at least a dozen phone calls and rarely got a straight answer. The processor/underwriter was apparently only able to copy & paste company policies. No matter how many times I would ask why something was needed or for verification of something, I would get the same canned reply. Most frustrating part was being forced to get flood insurance when had not needed for the previous 10 years of owning home. Even the flood policy issued by the insurer clearly states NOT in a flood zone. Regardless, New American did not care - just kept sending their canned response, or policy that I MUST carry. Also, as annoying, was the change in costs/credits at the last second - only disclosed at the final signing. So, was basically put in a position of sign & close, or, start the 3 month process over! I get some values may change, but to have over $550 in lender credits vanish at signing? Never did get an explanation...crickets since they got their commission. I did give 2 stars as the deal was completed so 1 star seemed unfair. However, I would HIGHLY suggest looking elsewhere and save yourself the pain of dealing with New American!

Sadly they have bad communication skills Dave was very nice however the woman he has working on the loan Amber is very unprofessional. When we would call to get updates from her it would take weeks to 3 days back to hear back and most of the time she would have Dave do her dirty work. She set up a time and date with a notary to sign papers and they never showed up. We lost money and had to get off work early due to this. Amber never apologized and said WE WERE BEING TOO Dramatic!!!! It took about 60 days to close the refinance part... The notaries they use are very unprofessional as well. We were told we needed to hurry up because the notary had another appointment and we were taking too long to go over fine print... I will never go through this company or recommend them. Dave is very nice and is helpful but the other people working with him are terrible.....

Company wide poor communication. Staff have their own agenda and goals; they do not return phone calls or emails requesting information.