New American Funding Reviews
Review by Anthony Still for Pam Rios
Completed transaction on February 19, 2021
I was informed that based on my income I would be able to participate in the down payment assistance program. However due to an oversight that was not the case. Instead of having a credit going into closing I ended up having to pay almost $2k. Luckily we had the money but if Pam would have taken more time to investigate the numbers that oversight would not have happen.
Review by Mary McFall for Scott Chapman
Completed transaction on February 17, 2021
Well, let me start by saying I don't believe that Scott is a bad person or anything. For the most part, he seemed ok on the phone. However, his emails are condescending and rude, when he actually replied. He would not reply to myself, my realtor, the listing agent or the broker at times. I began my journey with NAF with two others that would not return calls, which is how I ended up with Scott. Because of this, the seller was so upset at closing that she was ready to pull out of the dea
Review by Nena Nelson for Sarah Dammarell
Completed transaction on February 16, 2021
We were asked repeatedly for information we have already provided and the process seemed to drag on and on.
Review by Sundara Sim for Mia Jensen
Completed transaction on February 14, 2021
I'd say that I reached out to you for follow ups more so than someone proactively reaching out to me to inform me about delays. The team felt disjointed and I felt like I was asked for the same documents multiple times.
Review by Kathleen Anderson for Sarah Tharp
Completed transaction on February 12, 2021
Sarah Thorpe was very helpful, but dealing with Tina was awful. I raised concerns & asked her repeatedly about the documents being incorrect as my husband was supposed to be primary on the loan. No response. She would schedule the closing & no one would show up, no heads up & wasted our time. Changed it 4 times. Also, the originator added in closing costs into the loan though we stated repeatedly that we were paying out of pocket. Had to get the closing docs changed & it delayed closing.
Review by Karen Hibbs for Dave Heckart
Completed transaction on February 8, 2021
There was a lot of miscommunication with the amount of emails and people involved.
Review by Kathryn Drath for Kurt Olson
Completed transaction on February 8, 2021
There were times the sr loan officer was asking for things I had already submitted, things that were not necessary (ex: P&L statement) after already informing her we didn’t own a business, did not follow up with me until the last minute on getting employment verification, and didn’t even asking for something’s until THE DAY BEFORE our closing day and because of this had to push our closing twice.
Review by Elizabeth Higgs for New Parra
Completed transaction on February 7, 2021
I had to send the same documentation more tham once and we had multiple "final" lists.
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