New American Funding Reviews

Great

Our experience was fine. At the end of the day, we were satisfied with the service. It is clear that Jeanette is very knowledgeable and dedicated. Unfortunately, getting to the final loan terms was not an easy process. It took a long time to even get an initial estimate so we felt a bit strung along. Then, we were told our estimate over the phone over a weekend so we only had a short time to lock it in before the rates would change again on Monday. When we finally did get our written estimate, we learned that there was an additional cost for our rate that we was not disclosed previously. We had asked on multiple occasions for written documentation of the cost breakdown, but did not get a clear explanation until a week before closing when it was too late to change anything. Since we're first time homebuyers, it would have been nice to have more written communication rather than phone calls so we could thoroughly review everything before signing.

The initial experience was excellent. We picked Bryan because of his consistent communication and advice. After we sent all require documentation and signed initial documents communication lacked. We assumed all was well with documents until my wife reached out a week before closing to confirm everything was still on track. Did received an email from Bryan’s assistant requesting memorandums for statement of service 2 days prior to scheduled closing. No big deal, we can make this happen but the assistant put a sense of urgency on the task without realizing that I am 3 hours ahead of their time and it was already 9:00 p.m my time. Ultimately had to move the closing date, created unnecessary stress.

Very experienced staff that were accessible.curtious and kind . they made the process smooth and stress free. Thanks Brian Kimball

Brian talked to the buyers but with the buyers being so new I think it could have been helpful for me to know some of the things he was having trouble getting from them. I could have helped more as the person on this end to help make sure they where getting proper documents. When he and I talked things where making way more since than what i was getting from the buyer.

help from brian and michell at all times and they kept in contract

Kristin is great she helped so much, she batteled for us when thigs got tough. Im glad i had her in my corner with all the questions my wife ans I had.. and it was alot, but everytime kristin would answer right away. She really is very great at her job.

My lender was so helpful and knowledgeable from beginning to end. Even after we had closed on our house, he was still helpful on any questions that I may have. What made the experience great was that even though I was a first time home buyer and first time using my VA loan, I felt like my lender held my hand through it. Buying a home is stressful, buying a home while still oversea is even more stressful but I’m so glad I chose NAF. I not only was able to close on my loan but learned so much about my loan type. Thank you NAF!